Customer Service Manager

Customer Service Marine (dallas, tx)

Date: ****-*1-02, 11:29AM *****************@*****.***

Luis Javier Dominguez

Mobile Phone: 469-***-**** E-mail: **************@*****.***

What can be expected of me is leadership, trust, and confidence to complete all tasks assigned to me. I am bilingual fluent in both Spanish and English, have been in customer service going on 8 years and obtain a high school diploma. I am seeking a job in which best fits my clerical and warehouse experience I have learned in both civil and military life.

EXPERIENCE

S.A.F.E. Staffing Agency Addison, TX

Customer Service and Retention Agent 3/2010-11/2011

Performed in and outgoing calls to Metro Pcs clients and dealer tech suppot. Offered premiums to customers who have had service for more than five years, phone upgrades and dicounts. Audit and produced customers phone bills as in account changes, service disconnected and reconnect, family plans, and keep track of clients accounts utilizing excel word.

Aircom/United Commtel Addison, TX

RF engineer and drive tester 12/2009-3/2010

Planned and executed drive test, including routes selection, time schedule, voice and data testing procedure. Maintained the test equipment electrical and radio test equipment inside the test vehicle, and book service of the test vehicle. Collect data for company to utilize.

United States Marine Corp CONUS-Iraq

Aviation Supply Clerk, 06/2001-06/2009

Campaigned for Operation Iraqi Freedom II-II provide logistical support to aviation activities, supply support, to include financial, inventory, and material management, facilities and storage, personnel staffing, and requisition procedures. Receive high priority/low priority aviation materials stock, receive, and supply using forklift, 7-ton truck.

Monitronics Farmers Branch, TX

Document and Account Administrator/Mail service 3/2008 " 6/2009

Audit house alarm dealers contracts containing confidential information, social security and bank account, scan images into the intranet for contractors to view upon request. File contracts and reports and create barcodes for image scanner. As a mail service clerk, deliver and receive incoming mail, stamp outgoing mail using Pitney Bowes machine.

Tire Dealer's Warehouse Dallas, TX

Driver/ Collector 12/2006 " 2/2008

Deliver tires to dealerships and collect cash upon delivery while driving bobtail, non-commercial license, stock materials using gas powered forklift and cherry picker, stand-up forklift, travel out of county as far as Waco, Boyd, Mineral Wells, and Longview Texas within an eight hour shift.

Auto Zone Auto Parts Dallas, TX

Assistant Manager, Sales 10/2000 " 11/2005

Manage schedules and make sure every task assigned from store manager was done, at closing time audit cashiers registers, in the sales department you must know all your parts and products that would best be suitable for your client

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