Design Software Engineer
Resume:
Cynthia Toryu Natick, MA 01760 ******@*******.***
EXPERIENCE AWARDS
Mar 2004-present Principal User Experience Designer Mountaineering Award, 2007
Iron Mountain Digital Southborough, MA MVP, Connected Backup v8.0, April 2006
Lead user-centered design activities on the PC Backup product line,
Employee of the Quarter, Q3, 2005
including customer research, usability requirements, UI specs, usability
testing strategy, and mentoring junior designers.
SKILLS
Collaborated on designs and prototypes for a common interface
Proficient practitioner of User-Centered Design
for Iron Mountain Digital s various solutions
(UCD) including:
Redesigned a backup client UI to improve its usability
Customer research and analysis
Designed a web-based application that allows end users to manage Interaction design, flow diagrams, wireframes
their backup accounts Low-fidelity prototyping
Created the UI design for a complex administrative feature and User interface specification
presented it to customers Usability testing
Led visual and UI design effort for a port from Windows to Mac Proven abilities in design process include:
Creating and presenting design concepts
Spearheaded effort to identify and eliminate deployment
Facilitating design reviews with team or client
roadblocks; designed the solution s UI
Communicating design decisions, rationale
Uncovered unexpected use cases by interviewing customers about
Fostering a collaborative environment
how and why they were using a deprecated feature
Mentoring others in interaction design
Developed methods to evaluate the impact of backup on system Managing UX team schedules
performance from a user s perspective
Tools and Operating Systems:
Dec 2003 Feb 2004 Information Architect Visio
Staples Framingham, MA OmniGraffle
Updated thumbnail page flows for an online procurement system. Dreamweaver
Goal was to add new functionality while minimizing cost and ensuring Photoshop
usability. Team thanked me for my extraordinary work. Windows XP, Vista
Mac OS X
Apr 2003 Dec 2003 Senior Interactive Architect
Technical aptitude:
Bowne Global Solutions Boston, MA
Software engineer for first 9 years of career
Improved Standard & Poor s web-based mutual fund application s UI.
(1986-1995)
Designed the custom charting module and wrote its functional spec.
Jan 2001 Feb 2003 Senior Interaction Designer EDUCATION
NerveWire Newton, MA
M.S. in Human Factors
Led interaction design effort on a $10 million project building a web-
Tufts University
based securities lending system for EquiLend, a consortium of the 10
4.0 GPA, 1995 May 2000
largest firms in the business, including Barclays Global Investors, J.P.
Morgan Chase, Lehman Brothers, State Street Corp., and UBS B.S. in Computer Science
Warburg. The system logged more than $11 billion in volume in its Minor: Mathematics
first two weeks of operation. Ohio University
3.8 GPA, 1983 1986
1999 Dec 2000 Senior User Interface Designer
Lernout & Hauspie Burlington, MA
MEMBERSHIPS
Led design effort of a speech application for a handheld device.
Improved design for a desktop dictation product, addressing usability ACM SIGCHI, BostonCHI
problems identified in earlier releases. Designed instructional startup
card, which was critical for successful use of a handheld recorder. INTERESTS
1996 1999 User Interface Designer Fifth Degree Black Belt, Japan Karate Association,
Parlance Corp. Medford, MA Tokyo, Japan
As sole UI designer, designed improvements to a telephony end-user Instructor at the Japan Karate Association of Boston
and administrative UI based on customer feedback.
Designer and webmaster for www.jkaboston.com
1995 1996 User Interface Designer
BBN Cambridge, MA PORTFOLIO
Provided speech interface design consultancy to companies such as
www.toryu.info
GTE and Andersen Consulting on their telephony products.
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