Customer Service University

Michael Payne

Email: *********@********.***

Address: No.7 Petty Court

City: Petersburg

State: VA

Zip: 23805

Country: USA

Phone: 804-***-****

Skill Level: Management

Salary Range: $40,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

James Michael Payne

# 7 Petty Court Petersburg, VA 23805 804-***-****

Email: *********@********.***

PROFILE

Accomplished audio/video/media professionalwith knowledge of media production, communication, and dissemination techniques and methods.Results-oriented work experience to include videographer, digital still photographer, and multi-media specialist. Experienced in coordination, execution, and support of multimedia requirements for executive, educational, and routine meetings, as well as sporting events and other corporate/community focused activities in a fast paced customer service focused environment. Excellent oral and written communication skills. Assertive problem solver, self-starter and sound decision maker with the ability to set realistic goals, establish priorities and work autonomously. Strong ability to multi-task and exceptional organizational skills. Demonstrated skills in team building, needs assessment, and resource allocation to ensure high levels of work productivity.

CORE COMPETENCIES Skilled in use of computer software to include interfacing with audiovisual equipment Video and Still Photojournalist. DVC Pro- Mini DV Panasonic P2 Cannon/Nikon SLRs- Knowledge of camera and lighting techniques Non-Linear Editing, Adobe Photoshop CS Highly proficient in use of an SLR camera and associated equipment Ability to operate audio/video equipment including computers, printers, monitors, wireless microphones, components and connectors, amplifiers, speakers, mixers, DVDs, VCRs, cameras, sound mixers, and recorders

MAJOR ACCOMPLISHMENTS Increased utilization of University Performing Arts facility by 85% by improving level of services provided. Reorganized department for more efficient workflow and consolidation of tasks resulting in elimination of two FTEs, resulting in cost savings of over $60,000. Documented Media Services policies and procedures which resulted in higher level of customer satisfaction. Developed Work Plans/Timelines for University yearbook creation, resulting in greater efficiency and cost savings. Transitioned from use of contractors to in-house photographing of all student clubs and organizations, resulting in cost savings of over $15,000.

PROFESSIONAL EXPERIENCE

SOLE PROPRIETOR/ OWNER MICHAELS PHOTOGRAPHY

Professional photography services including still photography, digital imaging, and video services. Event photography and video services includes weddings, reunions, athletic events, and fashion shows. Additionally, we provide studio portraits, passport photographs, etc. Other clients include: the Virginia Motor Sports, Tabernacle Baptist Church, Les Brown, LL Cool J, Treysongz, City of Petersburg New Images Health Care, Virginia State University Gospel Corral, BET, Petersburg Symphony, Sprint and HBCU National Band Directors Consortium,

VIRGINIA STATE UNIVERSITY (VSU), Petersburg, VA (1995 2010)

Media Services Production Supervisor (2001- 2010)

Coordinated, executed, and supported the multimedia/audiovisual requirements and media services provided to the university. Supervised the activities of technical staff in the setup, operation and maintenance of equipment. Organized resources, developed budgets and managed setup and implementation of productions and events held in the campus auditorium. Managed daily operations of the Universitys Performing Arts Facility, which included scheduling of technical support and audio/video support. Responsible for scheduling regular maintenance with vendors. Diagnosed and resolved media systems problems. Coordinated setup and directed video recording of University events to include but not limited to: Opening Convocation, Founders Day, Winter and Spring Commencements, plays, pageants, concerts, and athletic events (home and away). Meet with technicians and other team members or camera crews to discuss assignments and determine filming sequences, camera movements, and picture composition. Provided in-house and on-site television production support for faculty, staff and administration for live and live-to-tape events. Collaborated with the Learning Resource Center, to provide support for faculty and student operation of smart rooms, conference set-up, and computer lab software assistance. Provided consultation and educational development to all levels of university end users such as university Mass Communications student interns, departmental staff and student workers in a classroom environment. Compressed, digitized, duplicated, and stored audio and video data. Edited videotapes to include removing portions of programs and adding video and/or sound as required. Directed and coordinated activities of assistants and other personnel during production activities.

Adjunct Professor (2005-2008)

Served as an adjunct professor with the Department of Art and Design. Responsible for teaching course work in visual communications and digital photography. Managed operations of the VSTV Studio for student productions and the university campus television cable stations.

Photographer/Yearbook Staff Supervisor(2005 2006)

Provided still photography services for the Department of Student Activities, Department of Music, and Art and Design. Scheduled yearbook staff activities and developed work plans for yearbook creation. Trained staff on the use of various software packages used in creation of yearbook. Served as University Photographer for all major sporting events, marching band performances, presidential events, workshops and university conferences.

Supervisor, Virginia State University Postal Service, VA (1995 2001)

Provided on-campus and off-site postal service for university customers. Coordinated with local postal service operations to ensure that the services to the university were provided in a productive and efficient manner. Managed the training of new employees to the department. Coordinated and finalized the purchase of new postal vehicles to be used at the university for all staff.

EDUCATION

Virginia State University, Petersburg, VA M. Ed. Education Technology, Virginia State University, Petersburg, VA B.S., Sociology, Virginia State University, Petersburg, VA

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