Customer Service Supervisor

Thom Rainey

Email: *********@********.***

Address: **** *.** *.

City: Trafalgar

State: IN

Zip: 46181

Country: USA

Phone: 317-***-****

Skill Level: Entry

Salary Range: $70,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Thomas A. Rainey

5164 S 25 W, Trafalgar, IN 46181 317-***-**** *********@********.***

Over 36 years of telecommunications experience with a focus on installation, troubleshooting, and repair. Highly dedicated, passionate, persuasive, articulate, and able to achieve quality results. Experienced in customer service, design, and over 20 years of supervisory skills. Attained and continue to have a Secret Security Clearance with the US Government.

HIGHLIGHTED CAREER ACHIEVEMENTS

* Designed outside and inside plant projects.

* Facility coordinator responsible for updating antiquated equipment to more modern technology

* Overseer of Contractors and Union Workers

* Supervisor for over 20 years. (Responsible for three districts including 19 separate communities)

* President of the Customer Relations Team for over five years.

* Liaison with local communities including Chamber of Commerce and County Commissioners.

* Directed projects to define wasted man-hours and eliminate duplicate work.

* Coordinated training sessions that would be implemented in person to orient new employees within the telecommunication field.

CERTIFICATIONS

* Labor Relations Management * Plant Supervisor Safety

* Supply Chain Management * OSP Engineering 1, 2, & 3

* Structured Problem Solving * Privacy Compliance

* Managing Diversity * Principles of Business Conduct

* Coaching Performance * First Aid instructor

* Project Administration and Costing * Quality Management

CORE COMPETENCIES

* Communications Skills * Detail Oriented

* Performance Assessment * Supplier Development

* Organization Skills * Budgeting/Forecasting

* Problem Solving Skills

PROFESSIONAL EXPERIENCE

Strategic Resources Incorporated November 2009-Present

Telecommunications Mechanic

* Installed, tested, and repaired telecommunications network for Camp Atterbury, Indiana

United Telephone/Sprint/Embarq/Century Link December 1975-2009

District Construction Supervisor

* 15 years outside plant work (lineman), cable splicer, I&R Service Technician.

* 2 years Facility coordinator responsible for updating antiquated equipment to more modern technology.

* 18 years construction supervisor responsible for hiring, training, and reprimanding employees. Assigning daily work projects, overall contractor coordination and safety. Timesheets and business invoice approval authority.

COMPUTER SKILLS

Microsoft Windows, Office (Excel, Word, Access, and Power Point)

EDUCATION

Network Cabling Systems, Global Knowledge

Telecommunications I, Global Knowledge

Telecommunications II, Global Knowledge

2 years Correspondence Computer Science NRI Institute

1 year Business Management IUPUI

TOOLS AND TEST EQUIPMENT

* Cable Loop TDR * Micro Cable Tester

* Fluke Cable IQ Qualification Tester * Fiber Optic OTDR

* Cable Verifier * Fiber Laser Tester

* Multi-meter * Utility Locator

* Fiber Fusion Splicer * Max 3000

* Aerial Lift

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