Customer Service Sales

Jon Kerris

Email: *********@********.***

Address: **** ** ******* **.

City: Thousand Oaks

State: CA

Zip: 91362

Country: USA

Phone: 805-***-****

Skill Level: Experienced

Salary Range: $50,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Jon Lee Kerris

Thousand Oaks, CA 91362

805-***-**** - cell

805-***-**** - home

*********@********.***

Profile: A dynamic and responsive Contracts Administrator, Customer Service Representative and Pro-duction Planning Coordinator with over 15 years of achievement in revenue growth and leadership in highly competitive markets. An articulate communicator with an unwavering ability to build relationships and win customer loyalty.

Experience:

PSI Bearings, a subsidiary of Rexnord Industries, LLC, Simi Valley, CA - Manufacturer of split and slotted bearings for the Military and Commercial Aerospace Industries. October 2007-April 2011

* Management of assigned key accounts and/or market segment activity including orders, quota-tions, business development, technical leadership and conflict resolution.

* Management of critical programs, contracts and agreements.

* Worked with Engineering and Field Sales to capture target market share goals.

* Proactive communications, internally and externally.

* Maintained sales activity to meet planned budget.

* Not only met but exceeded customer satisfaction goals.

* Followed all ISO procedures and standards, wrote and updated procedures as the business climate changed.

Tubed Products LLC, a subsidiary of Berry Plastics Corporation, Oxnard, CA - Manufacturer of plastic tubing for the Personal Care, Pharmaceutical, and Household Chemical Industries. July 2004-June 2007

* Managed daily detailed production order flow for over 50 customer accounts for plastic tube ex-trusion-manufacturing.

* Advanced user of JDE system software, Mapics, EDI, Excel, Word, PowerPoint and Lotus Notes with various applications within Lotus Notes.

* Provided analytical support to Outside Sales and managed customer specification requirements.

* Maintained daily customer contact with Purchasing Agents, Graphic Designers, Engineers, and Quality Personnel as well as Production staff at all levels.

* Cross-trained in machine production to gain full understanding of business operations.

* Instrumental team member during companywide systems software conversion.

* Implemented new procedures in customer service/inside sales upon software conversion.

* Used Lean Manufacturing practices to lead various -5S- projects.

Technicolor Home Entertainment Services, Camarillo, CA - Manufacturer of DVD and VHS replication. November 2003-June 2004

* Managed day to day account activities for Dream Works Home Entertainment for DVD and VHS replication.

* Supervised all new part number entries and bill of material (BOM) operations.

* Closely managed customer inventory levels including DVD and VHS master files.

* Provided detailed reports and information to Dream Works for review to ensure our delivery commitments were exceeding their expectations.

* Reviewed and processed all requests for quotes (RFQ`s) to assure a timely turnaround.

Trompeter Electronics, Inc., Westlake Village, CA - Manufacturer of RF Connectors for the Military, Tel-ecommunications and Television Broadcast Industries. July 1997-November 2003

* Provided worldwide Customer Service, Technical Support, Purchasing, Credit and Collections.

* Tested and upgraded new computer software for customer service, production and purchasing as needed.

* Continual training for departmental personnel on new products and computer upgrades.

* Certified company auditor, ISO 9001 (International Standards Organization)

* Provided PowerPoint presentations of monthly company statistics (KPI) for Senior Management

Education/Military Training:

Villanova University - Essentials of Commercial and Military Contract Management (Certificates, 2011)

University of New Mexico - 2 year study (Criminology, 1986 - 1988)

Chapman College, Community College of the Air Force - AA Degree (Liberal Arts, 1983 - 1985)

Moorpark Jr. College - 1 year study (Business Administration, 1981)

Westlake High School - General Studies (1978 - 1981)

United States Air Force (1982-1986)

Technical Training Courses:

Military Law Enforcement

Air Base Ground Defense (ABGD Training)

Computerized Weapons Alarm Monitoring and Dispatch

Undercover Narcotics Training; AFOSI

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