Customer Service Representative

Heather Kessler

Email: *********@********.***

Address: **** ******* *****

City: Belleville

State: IL

Zip: 62220

Country: USA

Phone: 618-***-****

Skill Level: Experienced

Salary Range: $30,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

HEATHER L. KESSLER

1620 Whitlow Drive Belleville, IL 62226 618-***-**** *********@********.***

CAREER PROFILE

DEDICATED PROFESSIONAL offering over 20 years experience and a strong record of performance in customer service, administrative and secretarial, sales, supervisory and human resource assistant skills. Significant qualifications include:

Providing excellent customer service and general secretarial office skills.

Maintaining high levels of confidentiality, security, and personal integrity.

Using diplomacy in order to negotiate more effectively with challenging clients and visitors.

Using the Illinois codes and rules to release records to the public using security and guidelines.

Skilled in the use of computer programs: PIPS, CAD, MCR, DOCVIEW, county databases.

Recognizing priorities and focusing on the most important projects first.

Recognizing the importance of time management.

Assisting with human resource activities.

A team player and self-starter.

PROFESSIONAL EXPERIENCE

Records Clerk-Secretary/Sewer Billing-Cashier, City of Belleville, Belleville, IL 62226, 2008 to present

Police Department records division; maintain records for automobile accidents, driving under the influence, and public records, maintain public relations and receive payments for traffic tickets and records, as well as small projects for senior officers. Sewer billing, account maintenance, final billing, report management. Treasury cashier, cash handling, parking ticket processing and daily closes.

Customer Service Representative, Verizon Wireless, Fairview Heights, IL 62228, 2006 to 2008

Sales support, customer service, account maintenance, daily opening and closing, making sure the sales floor merchandising was updated, making data and renewal calls along with general administrative work.

Customer Service Representative, Best friends Animal Hospital and Pet Resort, Swansea, IL 62226, 2005 to 2006

Part-time, welcoming clients coming in for veterinarian services and boarding, make appointments, check clients in and out, accounts receivable for services rendered, daily deposit, daily back up of our computer system, general administrative work, caring for pets who are boarding, cleaning kennels, cleaning hospital, opening and closing hospital and boarding facility daily.

Paralegal, Brown & Crouppen, P.C., St. Louis, MO, 63101, 2005 to 2005

All facets of legal assistance on behalf of a Workers Compensation Claimant Fire employing four workers compensation attorneys: client correspondence and support for over three hundred and fifty cases, pleading preparation, interrogatories, discovery, motions, notices, answers, deposition notices, subpoenas, summaries, calendaring court hearing dates, medical records, and billing requests, opening and closing of files.

Paralegal Internship, Keehner, Cannady & Katz, Belleville, IL, 62226, 2003 to 2004

Intern-Family and Personal Injury Firm prepared discovery, interrogatories, pleadings, organized client files, and office support.

Test Proctor/Peer Advisor, Southwestern Illinois College, Belleville, IL, 62220, 2002 to 2004

Administered college placement tests, scheduled student/counselor appointments, data entry, data collection for special projects, provided students with campus information and general office support.

Page 2

Customer Service Representative, Cellular One/AT&T Wireless, Santa Rosa, CA 95401, 1998 to 2001

Call center customer care, account receivables, customer retention, sold products, and services over the telephone and on-line, trained for lead position, taught customers about our network and cellular telephones.

Customer Service /Sales Associate, GTE Wireless/aka Verizon Wireless, CA and WA, 1994 to 1998

Customer service, retail sales, invoiced and processed daily, monthly, and yearly sales, activated customers, collections and billing, account receivables and payable, payroll, account updates, inventory control, and general office support.

Customer Service Representative-Saturday Air Delivery Supervisor - HR Assistant, UPS, CA 1989 to 1994

Part-time assisted human resources in setting up appointments for hiring and helped with other duties upon request. Customer Service Representative/Secretary for routes and maintenance of computer program, Supervised Saturday Air Delivery, organized drivers, routes, packages, opened and closed operation along with making sure payroll for the day was submitted to management.

EDUCATION

Masters of Science-HR Management, Lindenwood University, Belleville, IL currently enrolled

Bachelors of Science Degree, 3.49 GPA, Lindenwood University, Belleville, IL 2012

Associates of Applied Science Degree, 3.25 GPA, Southwestern Illinois College, Belleville, IL 2004

Legal Secretary Certificate, 3.46 GPA, Empire College, Santa Rosa, CA 1990

References upon Request

Contact this candidate