Customer Service High School

Tina R Wright

Email: ********@***********.***

Address:

City: Belleville

State: IL

Zip: 62220

Country: USA

Phone: 618-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Work well without supervision Ability to work in a fast-paced, goal driven environment Ability to prioritize and remain focused on the essence of an issue Excellent with customer support services Skilled at learning new concepts quickly while working well under pressure .

Educational Background:

High School Dipolma from Kaplan University, Davenport IA 1/2001 to 6/1994 (Human Resources Management)

High School Dipolma from Springfield High School, Davenport IA 1/2001 to 12/2012

Job History / Details:

Career Focus

Work well without supervision Ability to work in a fast-paced, goal driven environment Ability to prioritize and remain focused on the essence of an issue Excellent with customer support services Skilled at learning new concepts quickly while working well under pressure .

Professional Experience

March 2009 to Current

U.S. Cellular St. Louis, Il

Retail Wireless Consultant

Greeting all customers in a professional and friendly matter.

Assisting customers with service issue requests, including but not limited to name,address and price plan changes. Billing issues

Responsible for opening, closing and operating the retail stores, including and but not limited to cash handling and deposits.

Participated in marketing strategies making all efforts to solicit new business including but not limited to outbound calling, Community involvement, and promoting the brand inside and outside the retail stores.

Key Accomplishments are Being involved in the Diversity and Inclusion Council.

Receiving awards for meeting several sales Quotas over a 100 percentage to budget.

January 2007 to February 2009

Comcast Corp Springfield, IL

Call Center Representative

Answered general service questions and handled technical issues.

Set up payment arrangements on accounts.

Made appointments for in-home service visits.

Input accurate data on account profiles.

Participated in various incentive programs and contests designed to support achievement of production goals.

Took daily inbound calls and key-entered orders, faxes, backorders and credit memos for assigned accounts and clients.

Key accomplishments receiving awards for giving Excellent Customer Service.

June 2005 to Feb. 2007

Sased Special Education Center

Licensed Teacher's Aide

Assisted during math and spelling lessons to special needs 4th and 5th grade students.

Documented students daily behavior patterns and scheduled parent teacher conferences.

Assisted in daily activities and on field trips.

July 2003 to April 2005

Kreiger's Pub and Grill Springfield, IL

Restaurant Manager

Ordered supplies.

Set employee schedule.

Trained new employees.

Responsible for daily operation of restaurant.

Scheduled and directed staff in daily work assignments to maximize productivity.

Efficiently resolved problems or concerns to the satisfaction of all involved parties.

Developed and maintained exceptional customer service standards.

Ensured proper cleanliness was maintained in all areas of the bar and front of house.

Optimized profits by controlling food, beverage and labor costs on a daily basis.

Education

Spring 2005 Kaplan University davenport, Iowa

B.A Human Resource Management Human Resources Management

1994 Springfield High School Springfield, Illinois

High School Diploma

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