Customer Service Technical Support

Gregory Beauvais

Email: *********@********.***

Address: **** ******** ******

City: Fairburn

State: GA

Zip: 30213

Country: USA

Phone: 404-***-****

Skill Level: Experienced

Salary Range: $40,000

Primary Skills/Experience:

Help Desk

Educational Background:

Bachelors Degree, Technology

Clayton State University, 06/2012 - 06/2014

Morrow, Georgia

Associate Degree, A.A

Queensborough Community College, CUNY, 09/1998 - 06/2000

Bayside, New York

Job History / Details:

OBJECTIVE

To contribute to the success of a company with the use of dynamic skills and a persistent work ethic.

EXPERIENCE

Help Desk Analyst and Founder - Feb. 2009 - Present

PcFix411, Fairburn, GA

Designed, developed and maintained the website using Joomla CMS and Adobe Dreamweaver web page editor.

Provided overall system administration of the website.

Technical writer of site with text and multimedia content, maintained MySQL database, customized PHP code to meet website needs, and ran daily cPanel backups.

Registered domain names, sub domains, addon domains, and created multiple domain redirects.

Setup and maintained Cron Jobs on Apache server.

Online Producer of how to videos distributed onsite as well as YouTube and a network of other video sharing sites.

Maintained email list and carried out email marketing campaign with newsletters and autoresponders.

Created Facebook and Twitter pages and incorporated 3rd party applications into these platforms for social media marketing efforts.

Tracked progress, SEO, and SEM of site with tools like Stat Counter and Google Analytics.

Used Wordpress blogging CMS to build supporting sites.

Technical Support Analyst Level II - Jan. 2004 - May 2010

Cablevision Technical Support Group, Melville, NY

Received one million modem award for helping over one million high speed Internet and Voice over IP subscribers.

Provided second level support for residential subscribers, commercial subscribers, and field technicians.

Provisioned new cable modems, configured voicemails as well as created email accounts for subscribers.

Troubleshoot Docsis cable modems, switches, Porting and QoS (Quality of Service) telephone issues for VOIP network.

Troubleshoot speed, routing, Caller-ID information and all VoIP related issues for Optimum Online BOOST service.

Troubleshoot residential and commercial subscribers from demarc and house wiring.

Provided desktop support for software, hardware, email, and operating systems in relation to broadband Internet use.

Supported subscribers of voice over Internet protocol telephone service.

Part of email support team and member of live support group, which connected to clients via computer remote control via Citrix GoToAssist.

Accounting Assistant - Jan. 2001 - May 2002

Randstad, Melville, NY

Consulted at JPMorganChase Collateral Review & Compliance department.

Verified corporate account receivables in asset based lending environment.

Used spreadsheet, database and data mining software to calculate information.

SUMMARY

Skills

Excellent business organization, project management, and business analysis.

Strong written, interpersonal, communication and social media marketing skills.

Effective technical writing, problem solving, analytical and customer service abilities.

Knowledge of computer operations, data analysis, database management, and technical support.

Technology

Protocols: LAN, SMTP, TCP/IP, FTP, and VOIP.

Software: LAMP, Apache, cPanel, MySQL, PHP, phpMyAdmin, Fantastico Deluxe, Simple Scripts, GoToAssist, Access, Excel, PowerPoint, Remedy, Google Analytics, Norton Ghost, Camtasia Studio, Sony Vegas, Abobe Photoshop, and Adobe Dreamweaver.

Content Management Systems: Wordpress, Drupal, Joomla, and SharePoint.

EDUCATION

B.S., Information Technology - Jun. 2014

Clayton State University

Management Information Systems - Jan. 2001

Baruch College, CUNY

Course Work

A.A., Liberal Arts and Sciences - Jun. 2000

Queensborough Community College, CUNY

Certification

Computing Technology Industry Association

A+, Entry-level Personal Computer Technology, 9/2002

I-Net+, Base-level Internet Technologies, 5/2002

Network+, Networking Technologies

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