Sales Customer Service

JoAn Brafford

Email: *********@********.***

Address: ** * ******** ****

City: Tempe

State: AZ

Zip: 85284

Country: USA

Phone: 480-***-****

Skill Level: Director

Salary Range: $75,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

JO AN BRAFFORD

602-***-**** * ***********@*****.***

MANAGEMENT: CONSULTANT, SALES TRAINER/MANAGER, OPERATIONS

Dynamic territory management and team training professional with proven record of driving exceptional sales and territory growth results. Collaborative leader who increases individual performance levels and delivers superior results that align with corporate objectives. Confident relationship builder able to improve profitability through developing long-term client and vendor partnerships.

Territory Growth * Customer Relations * Vendor Relations * Team Leader / Trainer

Trade Show Coordination & Planning

Operations Management * Policies/Procedures Development * Revenue Growth * Marketing Strategies

PROFESSIONAL EXPERIENCE

PROJECT MANAGER - 2008-2012

Oversee and Orchestrate all personal affairs and Health care for Seniors

Organized, directed and coordinated auction, residential moves and sale of properties

Scheduled healthcare for clients in hospitals, emergencies, rehabs and surgeries

Hired and managed healthcare professionals

Sold homes involving hiring all professionals for all repairs and negotiations

Oversee all financial documents including attorney consultations

AMERICAN FORD - 2008-2009

Sales Consultant -(second job while caring for Seniors)

Supported company sales targets by attaining or exceeding personal sales goals. Established and grew sales market in Montana. Created sales plans to penetrate new markets, generating numerous leads.

Increased sales in multiple cities by canvassing door-to-door and phone.

Averaged 5 car sales per month.

Secured weekly radio spot in area, increasing company awareness and sales potential.

AMERICA'S VACATION RENTALS - 2008

Vice President, Operations

Established and drove all marketing team efforts for the company. Managed customer service team.

Authored training, procedures, and operations manuals.

Spearheaded training of outside sales and customer service teams.

Hired Real Estate Professionals

Oversaw operation and Staff

FACTORY EXPO HOME CENTER - 2004-2007

Sales Associate

Increased individual and developer home sales in 5 states. Implemented Internet and one-on-one sales methods. Led daily factory tours and construction presentations.

Delivered $2.8M in gross annual sales by selling 50 homes annually.

Secured Top 10 industry ranking nationally.

Named Mentor to the Sales Associate program.

CATHOLIC CEMETERIES - 2001-2004

Sales Manager / Trainer/Regional Coordinator - 4 locations

Recruited, hired, and trained outside sales teams. Developed sales and marketing programs to increase revenue. Conducted market analysis and created sales forecasts based on analysis results. Planned and coordinated the yearly Women's Expo.

Tripled sales in first 6 months by increasing staffing and comprehensive training program.

Delivered the best sales month in the 30-year history of the organization by leading sales teams to exceed targets.

Garnered promotion within 6 months to Inside/At-Need Sales Coordinator in charge of recruiting, training, and managing sales productivity for 4 locations on an ongoing basis.

CAREER TRANSITION CENTER - 2000-2001

Career Consultant

Worked with clients to improve their marketability. Collaborated with clients to create/revise their resumes and teach them marketing skills. Coached clients on negotiating, interviewing, and networking skills. Conducted video interviewing training.

Increased client salaries 67% by providing coaching and training processes that improved their marketability.

Placed 19 clients within 9 months.

5 PHASE - 1991-2001

Owner / President

Drove all operations for the management consulting firm. Sold consulting services to multi-location retail clients.

Increased productivity 200% in one week and morale 50% by developing and driving a 5-phase employee and management assessment program.

Created all policies and procedures to encompass changes and staff/management commitment.

Trained employees and managem

LIQUIDATION RESOURCES - 1998-2000

Broker / Owner

Grew sales territories and supplier network. Built sales strategies to increase revenue.

Secured 500 buyers and manufacturers within one year of tenure.

Championed an aggressive cold-calling and marketing campaign that grew territory and supplier channel.

EDUCATION

Communications and Psychology Coursework

Eastern Montana College, Billings, Montana

Art Coursework

Dawson County Junior College, Glendive, Montana

PROFESSIONAL DEVELOPMENT

Real Estate / Business studies

Management / Human Resources studies

Interviewing, Negotiating, Marketing training

Business Development Manager training

Sales Training courses

ACCOMPLISHMENTS

Author: I See Pictures (book)

Authored articles on business and marketing

Regular keynote speaker

Trainer: Management, Self Improvement, Organization, Sales Goal Setting, New Employee Training

Contact this candidate