Customer Service Manager

Dianna Johnston

Email: ********@*****************.***

Address:

City: Forest Grove

State: OR

Zip: 97116

Country: USA

Phone: 503-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Hardworking retail management professional versed in all aspects of running a high-end store, including opening and closing procedures, banking, merchandising and recruiting.

Educational Background:

High School Dipolma from Wilson High School, Portland OR 1/2001 to 6/1984 (General)

Job History / Details:

Summary

Hardworking retail management professional versed in all aspects of running a high-end store, including opening and closing procedures, banking, merchandising and recruiting.

Highlights

Exceptional customer service

Reliable

Team leader

Strong work ethic

Energetic

Approachable

Flexible

Team player

Organized

Accomplishments

Named Associate of the Quarter for exceeding all customer service goals.Fulfilled all supervisory duties when Store Manager was on vacation.

Customer Assistance

Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Multi-tasking

Cashiered with two cash registers at once in tandem to maximize customer flow.

Experience

January 1989 to May 2010

Bi Mart Tigard, Oregon

Store Manager

Delivered excellent customer service by greeting and assisting each customer.Addressed customer inquiries and resolved complaints.Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.Completed a series of training sessions to advance from Assistant Manager to Store Manager.Completed weekly schedules according to payroll policies.Worked closely with the district manager to formulate and build the store brand.Contributed to merchandising ideas at team sale meetings.

October 2011 to Current

Dicks Sporting Goods Hillsboro, Oregon

Retail clerk

Answered customers' questions and addressed problems and complaints in person and via phone.Opened and closed the store, which included counting cash drawers and making bank deposits.Helped customers select products that best fit their personal needs.Processed an average of [] transactions each day in a timely manner.Built and maintained effective relationships with peers and upper management.

September 2010 to February 2011

US Bank Forest Grove, Oregon

Teller

Opened new customer accounts, including checking, savings and lines of credit.Balanced daily cash deposits and bank vault inventory with a zero error rate.Processed cash withdrawals.Examined checks for identification and endorsement.Entered member transaction data into the online banking software.Delivered prompt, accurate and excellent customer service.

Education

1984 Wilson High School Portland, Oregon

High School Diploma General

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