Customer Service Sales

Confidential User

Email: ********@***********.***

Address:

City: Garden Grove

State: CA

Zip: 92843

Country: USA

Phone: 714-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Customer Service Representative who is highly energetic, outgoing and detail-oriented. Handles multiple responsibilities simultaneously while providing exceptional service. Up beat and flexible with three years experience in retail sales.

Educational Background:

High School Dipolma from Golden West College, Huntington Beach CA 1/2001 to 12/2012 (Criminal Justice: Forensics)

Job History / Details:

Summary

Customer Service Representative who is highly energetic, outgoing and detail-oriented. Handles multiple responsibilities simultaneously while providing exceptional service. Up beat and flexible with three years experience in retail sales.

Highlights

Strong communication skills

Excellent multi-tasker

Detail-oriented

Time management

Organized

Cash handling accuracy

Proficient in MS Office

Cheerful and energetic

Effective team player

Dependable and reliable

Approachable

Flexible

Analytical

Experience

September 2012 to Current

Stephen's Farmer's Fresh Market Anaheim, CA

Cashier/Courtesy Clerk

Recommended and helped customers select merchandise based on their needs. Exchanged returned merchandise for customers quickly and efficiently. Confirmed that appropriate changes were made to resolve customers' problems. Informed customers about sales and promotions in a friendly and engaging manner. Answered customers' questions and addressed problems and complaints in person and via phone. Helped customers select products that best fit their personal needs. Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments. Fielded an average of 10 customer service calls per day. Shared product knowledge with customers while making personal recommendations. Demonstrated that customers come first by serving them with a sense of urgency. Maintained friendly and professional customer interactions.

January 2012 to September 2012

Sam's Country Market Anaheim, CA

Cashier/Courtesy Clerk

Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments. Received and processed cash and credit payments for in-store purchases. Placed special merchandise orders for customers. Shared product knowledge with customers while making personal recommendations. Demonstrated that customers come first by serving them with a sense of urgency. Maintained friendly and professional customer interactions. Worked as a team member to provide the highest level of service to customers. Recommended and helped customers select merchandise based on their needs. Exchanged returned merchandise for customers quickly and efficiently. Informed customers about sales and promotions in a friendly and engaging manner. Processed up to 170 customer orders per day. Fielded an average of 15 customer service calls per day. Trained new employees on company customer service policies and service level standards.

April 2010 to January 2012

Sam's Farmer's Market Anaheim, CA

Cashier/Courtesy Clerk

Recommended and helped customers select merchandise based on their needs. Confirmed that appropriate changes were made to resolve customers' problems. Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. Informed customers about sales and promotions in a friendly and engaging manner. Processed up to 120 customer orders per day. Fielded an average of 10 customer service calls per day. Trained new employees on company customer service policies and service level standards. Received and processed cash and credit payments for in-store purchases. Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments. Placed special merchandise orders for customers. Worked as a team member to provide the highest level of service to customers. Maintained friendly and professional customer interactions.

Education

2013 Golden West College Huntington Beach, CA

Associate of Arts Criminal Justice: Forensics

Coursework in Computer Science, Communications studies, and Criminal Justice. Learned how to use MS office proficiently, gained effective leadership skills, and have become competent in communications.

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