Customer Service Manager

Precious McKesson

Email: ********@****************.***

Address:

City: Omaha

State: NE

Zip: 68104

Country: USA

Phone: 402-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Medical Office Manager experienced at directing administrative and personnel matters in a medical facility. Proficient managerial, administrative, leadership skills, strong problem-solver, and excellent time management. My managerial and administrative experience makes me a highly capable and efficient leader.

Educational Background:

High School Dipolma from University of Phoenix Online, Phoenix AZ 1/2001 to 7/2011 (Criminal Justice)

Job History / Details:

Professional Summary

Medical Office Manager experienced at directing administrative and personnel matters in a medical facility. Proficient managerial, administrative, leadership skills, strong problem-solver, and excellent time management. My managerial and administrative experience makes me a highly capable and efficient leader.

Educational Background

University of Phoenix Online Phoenix, Arizona

Criminal Justice

Coursework in Communications, Criminal Law and Public Administration

Skills

Knowledge of IMPACS, Research Management System (RMS), ALS, AFS, and real estate loan processing.

Excellent oral,written skills, and excellent management skills

Proven ability to work within a team environment, work well under pressure, exhibit initiative, prioritize, manage projects independently, and meet deadlines.

Proficient PC Skills, MS Excel, MS Word, Microsoft XL, MS Vista, PowerPoint, and APA.

Ability to provide high quality customer service to internal and external customers.

Exceptional telephone skills, ability to communicate with diverse populations.

Skill Highlights

State and federal legal knowledge

Healthcare billing proficiency

Problem resolution ability

Adept in oxygen machine maintenance

Chart preparation/filing aptness

HIPAA compliance

OSHA/FDA

Healthcare industry best practices,

Medicaid regulations

Policy development and implementation

Project Management

OSHA regulations

Patient relations

Staff training/motivation/development,

ICD-9 coding

Exercises good judgment

Good written communication

Knowledge of HMOs, Medicare and Medi-Caid

Professional Experience

May 2010 to December 2012

Lincare Home Respiratory Omaha, Nebraska

Center Manager

Responsible for Interviewing hiring, training and supervising staff of 18 employees.

Made sales calls on existing and potential referral sources on a regular basis.

Communicated effectively with doctors, administrators, directors of respiratory therapy departments and others responsible for referrals.

Implemented Lincare safety programs, including maintaining records, in compliance with all federal, state, and local regulations that apply to DOT (Department of Transportation), and FDA.

Controlled inventory and does purchasing of equipment and supplies through the central purchasing function.

Responsible for the profitability of the center and for implementing and directing cost controls.

Responsible for growth of the patient base through excellence in customer service.

Responsible for maintaining a fleet of leased vehicles including establishing a routine preventative maintenance program and follow up of major maintenance. Record keeping and inspections of vehicles is a critical part of the responsibility.

Understand and provide information on Medicare and insurance procedures, pricing information, and product information to referral sources.

August 2008 to May 2010

Girls Incorporated Omaha, Nebraska

Administrative Assistant

Assisted Center Director with daily operations of center.

Arranged meeting areas.

Created field trip rosters and event fliers in timely manner.

Reviewed all new membership applications for accuracy .

Assisted in recruitment of new members for center.

Updated front desk calendars for new events, and changes within the center.

October 2007 to June 2008

Amerifirst Home Finance Omaha, Nebraska

Collections Account Manager

Collected on 1st, & 2nd mortgages, Home Improvement loans that were 1-120 days past due.

Assisted customer in making proper payment arrangements to bring accounts current.

Assisted customers in refinancing loan for lower payments.

Educated customer on credit worthiness, and value of keeping home.

Followed Federal Collection guidelines mandated by law.

Responsible for accounts totaling 2.5 million dollars.

Skip traced accounts using a variety of Internet tools ex: 411.com. Accurite, Experian.

Provided customer with best customer service experience.

October 2004 to August 2006

AAA of Nebraska Omaha, Nebraska

Call Manager

Provide basic information to members/customers in a call center environment regarding emergency roadside service, membership, and travel benefits in accordance with customer interaction model.

Participated in a team environment to promote member satisfaction and provide totally satisfying customer service.

Ensured customer service goals and meeting standard goals in a timely manner.

Fulfilled member requests for specific membership and auto travel products in accordance with product and membership policies and procedures.

Received and process member requests for emergency road service utilizing a computer aided call-processing system.

Performed geographical location spotting, map reading, and detailed instructions to contracted service providers.

Identified and capitalized on opportunities to cross -sell products and services.

Navigated through various sources to obtain information (P.C. manuals call center models, Internet, etc.), and applications (D-2000, ATS, PPS, Microsoft Streets) in order to effectively respond to members/customers requests or concerns in a timely manner.

November 2002 to June 2004

America's Best Contacts and Eyeglasses Birmingham, Alabama, & Omaha, Nebraska

Assistant Manager

Maintain permanent records in compliance with HIPPA Law.

Ensured all paperwork was completed accurately to prevent cash overage/shortage.

Verified charges and calculations to ensure proper payment is made.

Used time management system and management skills to ensure daily functions of each department was completed per company policy and procedures.

Inventory Control on store products.

Assisted General Manager with daily operations.

Awards and Recognition

Chairperson and Policy Council Member for OPS Head Start Early Program, which consists of 8 Schools, 218 Families within OPS, 2007-2009

Girls Incorporated Staff of the Month, April 2010

Cheerleading Coach for Omaha Boys and Girls Club, 2010-Present

Pathfinders Mentor Volunteer with !Care youth service, 2010-2011

Girls Incorporated Volunteer, 2008-Present

Girls Incorporated Mentor, 2010-Present

Lincare Achievement Winner for Oxygen Growth, 2011-2012

Girls Incorporated Most Valuable Parent of the Year 2011

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