Manager Quality Assurance

John Parker

Email: *********@********.***

Address: *** ********* ****** ******

City: La Plata

State: MD

Zip: 20646

Country: USA

Phone: 240-***-****

Skill Level: Director

Salary Range: $120,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

JOHN R. PARKER RN, MS

132 Hawthorne Greene Circle La Plata, MD 20646 T: 240-***-**** *********@********.***

Office Phone 410-***-**** Cell 561-***-****

* BEHAVIORAL HEALTH NURSE EXECUTIVE

Healthcare Management Professional with extensive experience leading nursing operations supporting acute inpatient psychiatric healthcare facilities. Successful managing and training teams of nurses that collaborate as focus units to achieve aggressive patient service goals. I have shown an exceptional ability in devising and executing strategic plans to maximize quality and delivery of care. I have shown to possess a keen understanding of operational priorities with an exceptional ability to realign processes and resources to deliver patient care with minimal costs. Shown to be highly effective at facilitating the change and rebalancing organizations to accommodate higher patient volumes and demands for service.

CORE LEADERSHIP COMPETENCIES

* Behavior Health & Nursing Management * Team Leadership & Collaboration

* Strategic Resource Planning & Execution * Continuous Process Improvement

* Infection Control / Emergency Management * Staff Budget Accountability

* Meeting Regulatory Requirements * Patient Quality & Service Management

Professional Experience:

Aug 2011- Present

CALVERT MEMORIAL HOSPITAL

Prince Frederick, MD

Director of Behavioral Health

Inpatient Adult and Adolescent

PHP Adult and Adolescent

* Clinical and administrative supervision of 17 bed Adult/Adolescent Acute Inpatient unit

* Clinical and administrative supervision of 2 Partial Hospitalization Programs (Adult and Adolescent) to facilitate seamless stepdown from acute treatment

* Initiated security initiatives for the unit Mileau, installing cameras, replacing dangerous grates, enclosing the open Nurses's station, providing safety door handles where missed, completing job of enclosing pipes under sinks in patient rooms.

* Expanded contracted Emergency Psychiatric Services to include limited consultation liaison service to inpatient beds

* Kept budget on point for the year, despite fluctuations of census

* Filled vacancies to virtually eliminate overtime

* Developed dedicated beds with neighboring county to fill our facility and help dispositions with their busy emergency department

* Added support positions for Social work department to allow for conference attendance and scheduled time off

* Worked with Emergency Department and Psych Emergency Services to enhance through put from emergency department to inpatient admission

Jan 2011-Aug 2011

SOUTHERN MARYLAND HOSPITAL CENTER

Clinton, MD

Director for Psychiatric Services/PDH

24 bed acute inpatient psych unit and 14 bed Partial Day Hospital

Accomplishments:

* Replaced the evening shift charge position twice, once for resignation, once for promotion

* Replaced the PHP Charge RN,

* Built up the evening staff by aggressive recruiting

* Redesigned night shift chart auditing for more practical tool.

* Redesigned shift to shift communication/report tool, initiated the storing of assignment sheets

* Cross trained staff for charge role in both inpatient unit and PHP

* Created policy for diversion situations to avoid EMTALA violations.

* Created ED/Psych task force to look at care of psych patients in the emergency department.

* Became a CPI trainer

* Promoted one charge RN to be over the other charge

* Began to eliminate tardiness and absenteeism via aggressive performance improvement

* Hired back up RN for expected loss of Utilization Review RN

* Improved staff morale

* Leaving as hospital may fail JCAHO due to lack of Physician supervision

PSI THE VINES HOSPITAL-

Ocala, Florida 2010-2011

Director of Nursing

88Bed For-Profit Private Psychiatric Hospital

Selected Achievements:

* Increased staffing 33% (discovered this shortage upon my arrival )

* Cut OT a similar 33%

* Redesigned Nursing Plan of Care for 31 Bed SIPP - Child and Adolescent Residential Program

* Doubled number of Nurses on duty

* Promoted MHT to supervise 10-12 MHTs on duty each shift

* Redesigned Nursing Plan of Care for 57 bed Acute Adult Psychiatric Inpatient

* Assigned Charge RNs for each shift

* Brought patient satisfaction rate from 53% to 96%

* Passed JCAHO inspection after 10 Months Tenure with no Nursing Citations

* All accomplished without availability of off-shift supervision

* Left because of system wide financial constraints

DELRAY BEACH MEDICAL CENTER

Clinical Manager

Resigned during orientation over objection that a BSN Asst. Manager from cardiology was orienting me to Clinical Manager Role without the experience to do so.

NATCHAUG HOSPITAL

Mansfield Center, CT Dec 7th -Dec28th 2009

Supervisor, Nursing Operations (part time supplementary job) 2008-2009

Regional acute impatient psychiatric hospital

Manage day-to-day nursing operations and staff budgets supporting three units comprised of adults, children, and adolescents. Supervise and train 38 direct / indirect reports. Accountable for patient care management, staff training & development, clinical resource management, infection control, emergency treatments, financial performance, and patient screening. Lead patient evaluations in assessing patient's medical and psychiatric conditions.

Selected Achievements

* Improved reimbursable admissions by streamlining and enhancing processes to screen and evaluate patients for admission.

* Reduced operating expenses by successfully realigning acuity levels with staff resources to deliver optimal patient care across operations.

* Tracked and managed the authorization and delivery of emergency treatments and care with focus on generating cost savings while maximizing patient satisfaction.

* Resigned for relocation to Florida

HARTFORD HOSPITAL / INSTITUTE OF LIVING

Hartford, CT

2002-2004 and 2006 - 2009

Director, Unit Operation

Non-profit 812-bed regional hospital organization.

Managed operations for 90 of 125-bed acute inpatient psychiatric beds with oversight for strategic program and development driven project-based processes. Managed and trained 95 direct / indirect reports. Defined and translated business strategies into solutions that met patient care services needs. Developed and presented clear rationale for research- based decisions and actions. Oversaw an organizational culture that valued and supported research initiatives as part of providing and/or improving patient care and service outcomes.

Selected Achievements

* Increased bed utilization from 88% to 96% by balancing staff resources across three psychiatric units to provide cost-effective, priority care that met the healthcare needs of patients.

* Improved patient satisfaction scores from 75% to 93% by developing and implementing a program to train and educate psychiatric nurses in proper medical care.

* Worked closely with peers and colleagues in devising and executing clearly define workable solutions to ensure consistency and continuity of patient care services across psychiatric operations.

* Hospital Received Magnet Status Recognition from ANCC

* Resigned as part of staff realignment

NEW YORK CITY HEALTH & HOSPITAL CORPORATION - Jamaica, NY 2004 - 2006

Assistant Director, Psychiatric Nursing Operations

Large public hospital serving the Borough of Queens in New York City.

Oversaw daily operations for a 24/7 clinical practice with budgetary responsibility for three acute adult inpatient psychiatric units and one substance abuse detoxification unit. Managed 150 direct / indirect reports comprised of nurses, psychiatric technicians, and head nurses. Served as CNS for all other general hospital units. Investigated and presented all findings on incidents to senior leadership. Monitored infection control and quality assurance initiatives.

Selected Achievements

* Planned and coordinated in-service training programs to prepare nursing and technical staff for Magnet survey and recognition as well as ensure conformance to regulatory standards and guidelines.

* Eliminated on average 20 shifts of excessive staffing per month by realigning and balancing key resources to provide high-quality, low-cost services to specific patient populations across a 24/7 nursing practice.

* Saved thousands of dollars by successfully recommending the elimination of staffing agencies representing hospital employees for OT consideration.

* Left over reporting to DON that this Hospital was not ready for Magnet Recognition (they didn't get it)

ST. FRANCIS CARE BEHAVIORAL HEALTH

Portland, CT 2001 - 2002

Manager, Nursing (Campus Operations)

Residential healthcare organization for children and adolescents.

Selected Achievements

* Served as a Nursing Manager for six special residential units serving 77 DCF custody children and adolescents

* managed 35-bed dual diagnosis acute inpatient unit.

* Led 160 direct / indirect reports.

* Provided strategic direction and program planning in meeting organizational objectives.

* Upheld patient service-oriented / research-based culture across entire operation.

* Reduced restraint and seclusion episodes monthly for six consecutive months by developing and implementing processes and procedures per hospital / regulatory guidelines.

* Successfully trained Unit Managers in the effective scheduling and utilization of resources in support of meeting patient service requirements.

* Left as hospital was being closed by DCF for "lack of programming"

BRYLIN HOSPITAL

Buffalo, NY 1999 - 2001

Assistant Director, Patient Care Services

Private For Profit Psychiatric Hospital.

Selected Achievements:

* Directed daily operations for a patient care services division with 90 direct / indirect reports.

* Held accountability for a 24/7 nursing operation, ensuring quality, cost-effective delivery of services for specific patient populations.

* Oversaw all Social Workers and Case Managers in both clinical and administrative areas.

PREVIOUS WORK HISTORY

NEW YORK STATE HEALTHCARE SYSTEM - Western, NY 1977 - 1998

Program Director, Day Treatment, Community Mental Health Nurse, Various Staff RN Positions

EDUCATION

* M.S. in Psychiatric & Mental Health Nursing, University of Rochester, Rochester, NY

* B.S. in Nursing, State University of New York (SUNY) at Buffalo, Buffalo, NY

* A.A.S. in Nursing, Genesee Community College, Batavia, NY

PRIOR NURSING SCHOOL ADVISORY BOARDS

* Rasmussen College - Ocala, FL

* Concord College - Orlando, FL

* Fortis College -Winter Haven, FL

PREVIOUS NURSING EDUCATION POSITIONS

* Adjunct Clinical Professor - Capital Community College - Hartford, CT

* Adjunct Clinical Professor - Quinnipiac University - Hamden, CT

CURRENT MEMBER OF BOARD OF DIRECTORS FOR SOUTHERN MARYLAND COMMUNITY NETWORK

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