Technician Information Technology

Title:Customer Support Technician

******@*******.***

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NAME: JOHNATHAN HINDE

ADDRESS:

CITY: GREELEY

STATE/PROVINCE: CO

ZIP/POSTAL CODE: 80631

COUNTRY: USA

EMAIL: ******@*******.***

PHONE: 970-***-****

CANDIDATE ID: N/A

CITIZENSHIP: US

Citizen

EDUCATION: Not Entered

EXPERIENCE: Not Entered

WILL RELOCATE: Not Entered

RELOCATION INFO: Not Entered

JOB WANTED: Not Entered

HOMEPAGE:

HOTSKILLS:

ESUME

JOHNATHAN R. HINDE

3107 SEVENTEENTH AVE A

GREELEY, CO 80631

970-***-****

******@*******.***

OBJECTIVE

To obtain a position in the

Information Technology Industry

EDUCATION

1998

- 2000 University of Northern

Colorado Greeley, CO

Bachelor of Science

/Business Administration-

Computer Information Systems

- Pending

graduation in May 2000

GPA.: 3.51996

- 1998 Northeastern Junior

College

Sterling, CO

Associate of Arts

/General Business

GPA:

3.7

WORK EXPERIENCE

1996

- PresentSykes Enterprises

Inc.Sterling/Greeley, CO

Customer Support Technician

-Handle customer support issues with

various products including Hardware and

Software Support

-Worked as a Helpdesk technician

guiding other technical support

representatives find solutions to problems

that they were unable to solve

-Monitored other Technicians and

Followed up the monitors with coaching to

ensure the technicalandcustomer service

skills of fellow technicians

-Assisted in training other

technicians both in a classroom setting and

as a mentor when taking calls

TECHNICAL SKILLS

Programming Languages

C, Java, Visual Basic, HTML, SQL

Operating Systems

Windows 95/98, Windows NT, Windows

2000, DOS/Windows 3.1, Macintosh 7.1 - 9.0

Other Programs

Oracle, Microsoft Office, Expert

System Development Software, Netscape 3.0 -

4.5, Internet Explorer 3.0 - 5.0, Outlook

Express

REFERENCES

Available upon request

t

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