Quality Assurance Customer Service

Gus Medina

Email: *********@********.***

Address: *** ******** *****

City: Blandon

State: PA

Zip: 19510

Country: USA

Phone: 610-***-****

Skill Level: Management

Salary Range: $60,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

GUS C. MEDINA

410 Colonial Court * Blandon PA 19510

*********@*****.*** * 610-***-****

MANAGEMENT / SUPERVISORY PROFILE

Quality Assurance * Manufacturing * Customer Support

Highly proficient management professional with solid performance record across automotive industry and government-based organizations. Known for commitment to excellence and self-direction; history of planning and directing operations in addition to equipment transfers, special projects and quality initiatives. Goal-driven and forward-thinking leader; multiple international assignments demonstrate skill in integrating with and engaging diverse, multicultural teams. Exceptional research and analytical abilities along with talent for providing clear, concise information to senior executives. Skillful team developer, building and training strong, cohesive teams.

CORE COMPETENCIES

* Strategic Planning

* Operations Management

* Process Development * On-site Customer Support

* Project Management

* Customer Relationships * Resource Allocation

* Polished Liaison

* Training & Team Building

PROFESSIONAL EXPERIENCE

DEPARTMENT OF THE ARMY - Leavenworth, KS

Research & Analysis Trainer / Supervisor, 4/2010 to 9/2012

Leveraged expertise gained overseas to develop and deliver training relating to local culture and populations in support of key organizational program; served as subject-matter expert (SME). Led 7-person team during overseas assignment to conduct research, analyze large quantities of data and prepare / report on results to support executive decision-making. Liaised with local leaders as well as multiple levels of internal leadership; prepared and managed strategic and operations plans; resolved complex problems and allocated / managed resources for maximum impact in austere environment. Trained and evaluated personnel; ensured compliance with safety and security requirements.

Key Achievements:

Built and led team that earned recognition for exceptionally high-quality performance along with citations on 2 reports for outstanding, highly professional research.

Gained reputation for consistent commitment to achieving defined goals and supporting assigned commands.

US MARINE CORPS - Camp Lejeune, NC

Assistant Operations Officer, 7/2009 to 3/2010

Provided wide-ranging support to senior officers, providing information on remotely located teams; coordinated with and delivered reports to divisional staff. Organized and conducted meetings; gathered, analyzed and reported on activities and events in support of future planning.

Key Achievements:

Successfully managed and facilitated transition of returning personnel from overseas assignments to respective homes in the US.

DELPHI AUTOMOTIVE - Macungie, PA

Customer Service Coordinator, 3/2000 to 6/2009

Coordinated numerous aspects of account service for newly acquired multimillion-dollar business, including engineering change orders (ECOs), special deliveries, new product evaluation and customer satisfaction. Ensured compliance with customer's quality and reliability requirements; interfaced with Mexican manufacturing plant, ensuring adherence to customer specifications. Supported product delivery and facilitated product growth through increased sales in new / existing business; resolved issues; reported customer satisfaction data.

Key Achievement:

Selected to serve as Mack Trucks account's sole in-house electrical distribution systems business coordinator, significantly improving both defects in parts per million (PPM) as well as customer satisfaction, approaching world-class quality.

PACKARD ELECTRIC DIVISION - El Paso, TX

Manufacturing Equipment Load Coordinator, 4/1996 to 2/2000

Planned and coordinated movement / transfer of essential manufacturing equipment from Ohio to newly opened Mexico West division, supporting General Motors truck business. Sourced and analyzed facilities, providing reports to enable selection to meet customer's business requirements; conducted meetings and liaised with US and Mexican stakeholders. Analyzed and reported on personnel workloads; developed processes, methodologies and procedures to govern equipment operation. Oversaw installation and start-up of equipment.

Key Achievements:

Met and exceeded timeline requirements for business / equipment transfer.

Prior roles include Industrial Engineer Manager, Packard Electric, Coventry, England / Juarez, Mexico; Quality Assurance & Reliability Manager, Packard Electric, Juarez, Mexico; Manufacturing General Supervisor, Packard Electric, Cortland, OH; Manufacturing Supervisor, Packard Electric, Cortland, OH

EDUCATION AND CREDENTIALS

Master of Arts, Management

Webster University, Santa Teresa Branch Campus - Santa Teresa, NM

Bachelor of Science, Business Administration

CALIFORNIA STATE UNIVERSITY - Fresno, CA

Certificates

Lean Six Sigma - Expected Jan 2013

Six Sigma Green Belt

Master Project Management

Software: Word, Excel, PowerPoint

Languages: English, Spanish (fluent)

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