Project Manager Software

JoyB. Smith

Email: *********@********.***

Address: ***** ******* **** ***

City: Pflugerville

State: TX

Zip: 78660

Country: USA

Phone: 512-***-****

Skill Level: Experienced

Salary Range: $80,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Joy Smith

Professional Summary

Key skills include:

Requirement Gathering/Definition Business Process Analysis Constituent Needs Definition

Agile Software Development Team Communication/ Status User Stories/ Mock-ups/Design

Risk Assessment/Mitigation Use Cases/ Acceptance Criteria Software Test and UAT

Root Cause Analysis/Test/Remediation QA/Change Management Training/Implementation

Accomplishments

Awarded Fellowship in the Institute for the Advancement of Engineering for Analysis, Requirements and Software System process analysis, needs assessment and delivery.

Lead Business analyst on corporate Payment Processes and Training for Payment Systems (Debit Card, Direct Deposit, ACH and Lock Box for City National Bank.

Planned implementation for Web based customer Mortgage Loan web sites applications.

Created Detailed Business Requirements, Systems Requirements, Data Mapping, Process Flows for complete deliveries State of Texas and Capital One Bank Commercial Loan, Mortgage and Wire Payment Systems.

Created Training documents and taught classes for customer on QC for testing Commercial BSA groups testing methodologies.

Designed and created winning proposal and processes for Customers, Company Stakeholders for implementation of Financial Customers websites.

Independent Project Management/BSA Consultant, CA, LA & TX

Current BSA Security Service FCU

Created Scope Document for Initialization of mission critical Pep + ACH Service Pack upgrade.

o Defined HLBR with project stakeholders.

o Lead LOE sessions with technical, business and customer.

Acted as Facilitator in Corporate Scope Sessions for Mobile Deposit Capture Project

Authored Scope Document for Mobile Deposit Capture System.

Lead team review of Scope Document of Mobile Deposit Capture System.

Senior Project Business Analyst Capital One Bank NOV 2011 SEPT 2011

Analyzed business requirements for major corporate Fed Wire Loan Payment Automation Project. Coordinated customers business and systems requirements solicitation. Produced Business Requirements, Systems and Technical Requirements and Data Mapping.

Acted as BSA SME in daily Scrum meetings.

Facilitated reviews and acceptance meetings for software development of wire payment system using Agile methods.

Provided key, data, process and workflow analysis and traceability analysis from project inception through test and implementation.

Acted as liaison between business customers stakeholders, technical resources, vendors and Quality Services.

Uploaded all requirements, test cases and created BSA managed traceability and testing using Quality Center.

Communicated quality metrics, root cause analysis, remediation efforts, testing and traceability reports with the team and all levels of management.

Acted as liaison to vendor and delivery teams to plan and execute successful implementation and transition to business as usual.

Lead contributions to create new BSA processes and lessons learned.

Developed and communicated Budgets, Test Plans, Traceability, Defect Management -methodologies

Q2 EBanking Implementation Project Analyst May Aug 2011

Managed Customer Web Site implementation projects. Coordinated and communicated to hardware, vendors, customer, training and banking stakeholders through online software and hardware configuration, training and delivery.

Managed customer EBanking projects from team kickoff, LOE, budgets, development, training, UAT, implementation and closure.

Supervised Bill Pay and Intuit vendors product requirements, design. Process definition, training, and delivery.

Small Mod Project Analyst Lead, USAA June Sept 2010

Led Small Mod Project Teams. Interfaced with business and technical stakeholders through the Small Mod Project Lifecycle in an Agile development environment. Led business process requirement team sessions and cross functional analysis. Managed a portfolio up to 10 Small Mod iteration projects in different stages of the Project Lifecycle.

Small Mod Process from requirements gathering, budgets, analysis & design, development, testing implementation and closure for USAA Bank and Insurance Customer. Created acceptance and training documentation.

Senior Business Analyst Farm Credit Bank of Texas DEC 2009 Feb 2010

Performed Business Analysis and requirements solicitation for review of BRD.

Interfaced with business and technical users for business and data analysis from inception of the second iteration of software development. Testing, UAT and software implementation planning.

Wrote Test Case analysis tied to all business and functional requirements.

Performed a detailed analysis of all Customer data elements of existing data.

Senior Project Manager, DELL, Inc.

DEC 2008 SEPT 2009

Managed 2 major Data Center closure projects in EMEA and APJ.

Identified processes to reduce security risks of DCM in EMEA which facilitated Data Migration for software upgrades and reduced cost buy at least $22,000. Worked with Development team as System Analyst to plan global implementation as part of an Agile Development Team.

Delivered 9 projects early or on time and reduced costs by $33,400 for hardware purchased.

Worked with Program Manager using Agile processes within the CRM software development team.

JUN 2006 - Mar 2007

Facilitated Global Item Software Project requirements gathering with a multinational team Developed documentation, process analysis and provided status updates to stakeholders and team. Acted as Product owner in Scrum of the software development team. Created testing plans, use cases, risk assessment, security requirements and change artifacts from inception to transition on several major iterations of the project.

Created and monitored Baseline, Program and Project Budgets. Delivered order of magnitude estimates to PMO on final list for Post Baseline 2 and created project plan for delivery of updates. and managed change and

scoping for Master Program Schedule

Interfaced with customers, vendors, technical leads and PMO throughout all baselines to create Conceptual Design for project inception.

Software launches were orchestrated with no issues and tested within 60% of the allotted time.

City National Bank Senior Business Analyst Jan 2000- May 2006

Lead Business System Analyst on corporate SOX compliant system for all corporate reports, performed system process analysis, process workflow and issue management for a team of 25 and led successful migration. with no issues or downtime.

Wrote requirements for Software Configuration Management System purchased converted and implemented system.

Lead BSA on corporate COLD Storage system, which archived all corporate, banking systems reports, Provided testing strategy and QA process.

Completed original Loan Approval Workflow and reviewed with AOW Business Unit. Supported AOW as an agile software development project initiation and requirements definition testing and iteration implementations.

Wrote InfoCheck user procedures, prepared implementation plan, turnover documents, planned move into production. Defined requirements and implemented upgrade as Project Manager.

Managed Film Production Risk Management software enhancement, Implemented on time within budget.

The Sphinx Group, Agoura, CA, Senior Project Analyst 1998-2000

Performed communications, business analysis and planning on Global Service Center integration project for Universal Studios.

Consulted with support center managers worldwide writing requirements, use cases, test cases and remediation process, test planning, software remediation process for Universal NBC.

Year 2000 remediation of European Business units 4 weeks ahead of schedule.

No issues were reported resulting in no revenue or operational loss.

Education & Certifications

B.S., Accounting, Management Information Systems, California State University, Northridge

Certified Manager, NMA, Member IIBA, PMI

Fellow in the Institute For the Advancement of Engineering

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