Customer Service Manager
Resume:
MICHAEL BOURQUE
Email: *********@********.***
Address: *** ***** ******
City: San Antonio
State: TX
Zip: 78253
Country: USA
Phone: 337-***-****
Skill Level: Management
Salary Range: $80,000
Primary Skills/Experience:
Management Project Management low voltage electronics tech Industrial safety
Educational Background:
High School, High School
New Iberia Sr. High H.S. Diploma, 08/1993 - 05/1996
New Iberia, LA
Job History / Details:
OPERATIONS MANAGER
Operations Management professional with proven experience in expanding product lines,increasing revenue, and training sales and field services team. More than nine years inmanagerial and leadership roles responsible for onsite operations, project management, business development, administration, sales/marketing and customer service.
Relocated to San Antonio, TX in March, 2011 to open branch office from ground up. Challenged in company structuring and brand-building, hiring and training personnel. Hands-on P&L role for branch office responsible for meeting revenue goals, budgets andmonitoring monthly operations cost. Introduced new product and service lines, negotiated cost reductions (from 20% to cost of item) with vendors which to led major revenue and profitable increases.
OVERVIEW
Progressive promotions from Field Service Technician through Operations Manager devoted 17 years to Fire and Safety field primarily in the Oil and Gas industry.
Extensive knowledge of OSHA, NFPA, ANSI, CFR, NIOSH regulations.
Highly technical in low voltage electronics, fire and toxic gas detection systems, breathing air, and compressed gas fire suppression systems.
PROFESSIONAL EXPERIENCE
2011 to Present - Operations Manager
Production Fire and Safety, San Antonio, TX
Responsible for all branch office operations supervised management and service team, business development, sales and marketing, brand building, public relations, customer service, human resources, and administration. Collaborated with management and sales team to increase revenue and profitability while keeping expenses to a minimum.
2005 to 2011 - Project Manager
Production Fire and Safety, Lafayette, LA
Reviewed project progress and performance, monitored costs, and established deadlines. Prepared project proposals, product requirement specifications, and complied with state and federal guidelines. Approve employee time sheets, purchase orders, and negotiating with vendors and sub-contractors. Maintained customer relations generated performanc reports and change orders.
2003 to 2005 - Service Manager
Sola Communications (Safety & Controls Division), Lafayette, LA
Developed solutions as part of quality management team. Helped prioritize work schedules, delegated assignments, scheduled field service technicians, and provided technical support to field service team and customers. Maintained quarterly and annual inspection reports and service records. Followed up with customers to resolve deficiencies found on technician inspections.
EDUCATION AND TRAINING
1996
New Iberia Sr. High H.S. Diploma
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