Project Manager Customer Service
Resume:
Gregory Grant
Email: *********@********.***
Address: *** ******* *****
City: Rockwall
State: TX
Zip: 75087
Country: USA
Phone: 214-***-****
Skill Level: Experienced
Salary Range: $80,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Gregory Grant
172 Hampton Dr. Rockwall, TX 75087
(Home) 214-***-**** (Mobile) 214-***-****
*********@********.***
Summary of Qualifications
I am an effective Systems Support Engineer and Project Manager with over 12 years of experience in the IT industry. I am recognized for my outstanding leadership, the ability to think outside the box, effective communication skills and team building efforts. My experiences also include Executive level support, control of budgets in excess of a quarter million dollars annually and mentoring programs.
Technical Skills and Certifications
Professional Certifications:
A+, MCP, MCSE, MCT
Operating Systems:
Server 2003, Server 2008r2
Windows 3.1x -Windows 7
Mac Tiger, Leopard, Snow Leopard, Mac OS X
Android
Applications and Software Experience:
VM Ware 4.1-5.1, VMware V-Sphere
Veeam Backup and Recovery
Logmein Rescue, Webex
Active Directory, Microsoft Office Suites 97-2010
Exchange 2007-2010, Pop/Imap mail protocols
Lotus Notes
GHOST, Acronis Image, ONYX, AutoCAD
Norton Utilities, McAfee, E-Trust, Trend Micro, Symantec End Point Protection
Ethereal, Wire Shark
Nortel products: NCR, NQM, Viewer and Archive versions 5.4-7.7
AVAYA products: CSCM, QM, Viewer and Archive versions 5.4-7.7
Hardware Experience:
Platforms: IBM, MAC, Dell, HP, Toshiba, Acer, Fujitsu, Asus,
Wireless Devices: iPad, iPhone,Android Smart phones, Black Berry
PC Builds, Imaging, Trouble shooting and Support (Desktop and Helpdesk)
TCP/IP, NetBUI, and IPX/SPX LAN-WAN Infrastructures
Switches, routers and hubs: Cisco, Linksys, Netgear, Cradle Point
IR, Bluetooth, PCI, IDE, SCSI and Multimedia devices
Employment History
Welton USA July 2010 - Present
Network Administrator / Desktop Support
Duties and Accomplishments
* Project Management from planning to implementation stage.
* Server /PC build and support in a VMware virtual network environment.
* Hardware and software support for endusers in Win98- Win7 environment.
* Backup and restore of network environment via Veeam version 6.1-6.5
* Building and deploying images using various Image software.
* Managing user accounts and profiles using Active Directory in Server 2003-2008r2 environment.
* Migration to and support of Exchange 2010.
* Installation and support of Office 2007-2010 and Outlook (OWA)
* Inventory and maintenance of hardware including PCs, Smart Phones and Printers.
* Training endusers on new hardware and software implementation.
* Corporate Exectutive Support.
* Helpdesk support for Sales Team remoting in via VPN and Terminal Services.
* Remote support provided via Logmein Rescue and Webex.
Apple May 2009 - July 2010
Help Desk Support
Duties and Accomplishments
* Troubleshooting and resolving customer hardware and software issues relating to Apple multimedia devices, laptops and desktops: iMAC, Power Book and iPhone.
* Software support includes MAC OS 10.X, Safari and iTunes.
* SMS, MMS, POP, IMAP and SMTP support.
* Multiple awards for exemplary customer service skills and tech support.
* Recognized for increased agent performance metrics for the company.
* High record sales of maintenance contracts.
Macy's Central (a division of Macy's Inc.) Feb 2001 - April 2009
Desktop Support/Project Manager/Technology Manager
Projects and duties included:
* Tier 3 Desktop support of 500+ end users in Macy's Corporate head quarters.
* Supported IMB, Dell, HP and Toshiba laptops and desktops.
* Installed, configured and supported Microsoft Office 97 through XP.
* Provided both local and remote end user support to Macy's Corporate employees.
* Provided Corporate Executive support.
* Built, imaged and deployed multiple desktop and laptop platforms yearly to 500+ end users for PC Refresh projects.
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