Manager Customer Service

Francis Dicesare

Email: *********@********.***

Address: *** *** ***** ******

City: Longs

State: SC

Zip: 29568

Country: USA

Phone: 585-***-****

Skill Level: Management

Salary Range: $50,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Francis DiCesare

2020 Westside Drive * Rochester, NY, 14624

585-***-**** * *********@********.***

STORE MANAGER

Lead Manager with 25 years of experience managing successful retail and food & beverage establishments. Provides extensive team leadership skills, a comprehensive management background, and a successful track record serving with high-profile corporate organizations.

AREAS OF EXPERTISE

Retail Management

Staff Training

ServSafe Certified Inventory Control

Business Development

Budgeting & Cost Management Restaurant Management

Team Leadership Skills

Task Delegation

RETAIL MANAGEMENT EXPERIENCE

Serve as Backup Area Manager to provide oversight of 10-12 retail locations.

Meticulous with inventory control and records organization; submits supply and inventory orders in an efficient and timely manner.

Manage employee recruitment, hiring, and training process to uphold mission of providing excellent customer service with a knowledgeable and friendly staff.

Recognized as a successful trainer and staff mentor, provides positive feedback clearly communicates goals and objectives while promoting a team-based approach. Noted for implementing effective training methods for staff and management.

Exceptional commitment to maintaining store appearance while ensuring a clean and attractive atmosphere.

Track and analyze store profits through budget management; proficient in cost control strategies and methods.

WORK HISTORY

Sunoco, Rochester, NY

Store Manager/Certified Training Manager, 1998 - Present

McDonald's, Rochester, NY

First Assistant Manager, 1997 - 1998

Sugar Creek Farms, Rochester, NY

Store Manager, 1992 - 1997

Huey's Deli, Brockport, NY

Owner, 1988 - 1992

McDonald's (Guon Corp.), Penfield, NY

First Assistant Manager, 1987 - 1988

McDonald's (Buono Enterprises), Rochester, NY

First Assistant Manager, 1981 - 1987

EDUCATION & CERTIFICATION

St. John Fisher College, Pittsford, NY - Concentration in Accounting

Monroe Community College, Rochester, NY - Concentration in Accounting

ServSafe Certified

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