Manager Customer Service

Kevin Larson

Email: *********@********.***

Address: **** **** ***.*****

City: Fargo

State: ND

Zip: 58104

Country: USA

Phone: 701-***-****

Skill Level: Director

Salary Range: $140,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Kevin H. Larson

*********@********.*** Cell: 701-***-**** Home: 701-***-****

2585 54th Ave. South Fargo, ND 58104

Consumer Lending Management

Strategic consumer lending professional with a record of devising needs-focused solutions that deliver immediate impact and sustainable improvements. Success in aligning strategies with mission-critical needs through high-profile initiatives and process improvements. Resourceful and proactive leader who acts as a change agent, with a history of establishing best-in-class operations. Adept at balancing competing resources and encouraging top performance.

Areas of Expertise

Consumer Mortgage Credit Underwriting

Financial Operations

Regulatory Compliance

Risk Management

Indirect Dealer Marketing

Collections Workouts

Process Re-Engineering

Strategic Planning

Professional Experience

Consultant Fargo, ND 2012 to Present

Work as independent consultant, providing counsel on automation and centralization products to assist with efficiencies in lending operations groups.

Bank of the West Fargo, ND 2004 to July 2012

Senior Vice President / Loan Production Manager

Directed all consumer lending origination activities for the bank with 60+ employees in centralized origination locations in both Fargo and Omaha. Supported 750+ branch locations, a private banking group and internet/tele-banking group. Reviewed 100K applications annually. Reported to Direct Lending Division Executive. Set bank record for the origination of ~$2B in 2007. Automated and centralized processes to drive efficiencies while continuously reducing department expenses. Forged strategic alliances with senior-level managers to enhance the quality of loan production.

Community First Bancshares Fargo, ND 2001 to 2004

Vice President / Consumer Credit Manager

Drove the centralization of all consumer lending activities from the various bank regions to a single location. Decisively led indirect/direct credit originations, collections/workouts, risk management and dealer operations areas in the new center. Managed 5 Managers and 50+ credit professionals. Reported to Division Executive. Doubled indirect loan production to more than $50M+ per month by establishing a dedicated marketing group and providing world-class customer service through the centralized Credit Underwriters. Eliminated branch underwriting to a standardized process in a central environment, increasing direct loan production and loan quality. Cut delinquency and charge off for all products to less than ABA state specific ratios. Selected to attend and graduated from the Leadership Committee, an in-house training equivalent to an MBA program (2003, 2004).

RDO Financial Services Co. Fargo, ND 1997 to 2001

Credit Operations Manager

Built and directed finance company for publicly traded agriculture/construction equipment dealer with dealerships located nationally. Scope of diverse accountability included loan/lease and credit card origination, loan servicing, collections, asset disposition, liaison to all outside counsel on workout accounts and recovery of charged-off accounts. Introduced a private label credit card offered at retail stores.

Kevin H. Larson *********@********.*** Page 2

ProCollect Services Fargo, ND 1995 to 1997

Executive Vice President / Chief Operating Officer

Served as Partner and Owner of a commercial/retail collection agency specializing in banking and medical accounts. Authored annual strategic sales and market development plans to guide the organization, defined resource requirements, prepared cost and revenue projections, and monitored financial performance. Expanded customer base, adding 2K+ new accounts.

Additional Professional Experience

Loan Servicing / Collection Manager Gate City Bank: Oversaw foreclosure, escrow, asset disposition and recovery of charged off loans and NSF checking accounts.

Loan Operations Risk Management Supervisor Bremer Financial: Led the risk management function with accountability for newly centralized consumer loan collections, record center, asset disposition and recovery.

Vice President Manager of Default AdministrationMetropolitan Federal Bank: Managed staff of 80+ FTE and relocated department from Fargo, ND to St. Paul, MN. Consolidated mortgage collection and consumer collection groups, creating single group that collected 106K+ consumer and 225K mortgage loans

Assistant Vice President Assistant Consumer Credit Manager Midwest Federal Savings Bank: Consolidated residential mortgage and consumer Lending origination groups to develop expense and production efficiencies.

Branch Manager Avco Financial Services: Recognized as top producer in dollars originated.

Education

Liberal Arts Bismarck State University Bismarck, ND

Graduate, 15-month MBA equivalent program Community First Bancshares

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