Customer Service Sales
Resume:
CHERYL ANESH
Email: *********@********.***
Address: *** ***** ***
City: MIDDLESEX
State: NJ
Zip: 08846
Country: USA
Phone: 732-***-****
Skill Level: Experienced
Salary Range: $55,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Cheryl Anesh
321 Giles Ave
Middlesex, NJ 08846
(H)732-***-**** or (c) 732-***-****
E-mail: *********@********.***
OBJECTIVE
To secure a position utilizing a background in Customer Service, Marketing, Inside Sales, and Office Support that makes use of my strong communication and organizational skills, knowledge and creative abilities to benefit both my employer and my career.
CAREER SUMMARY
A dedicated professional with a unique blend of technical expertise and interactive customer facing skills, resulting in the ability to participate as an integral member of the customer`s team.
PROFESSIONAL WORK HISTORY
ADP (Automatic Data Processing, Inc.), Dayton, New Jersey 2005-Present
Resource Coordinator, Small Business Services
Responsible for receiving, assignment and tracking of all sales orders, ensuring that the workload is evenly distributed across all implementation resources and that the productivity and quality goals can be met for two regions, Princeton and Pittsburgh. Checks orders for completeness. Enters orders into the RUN, Start Manager and Clarify operating systems and then assigns them to an Implementation Specialist, taking into consideration order difficulty, associates schedule, and current order volume. Follows-up with Sales to resolve any incomplete orders.
Level III Admin to Sales Executive, Small Business Services
Performs complex clerical, administrative and general office duties of a responsible and confidential nature. Routes and answers correspondence not requiring supervisor`s attention. Independently establishes, organizes and maintains files of supervisor`s correspondence and initiates follow up as needed. Compiles, analyzes and summarizes statistics and information. Communicates new policies and procedures to the department and coordinates the gathering of information as directed, using independent judgment to achieve desired results. Creates formulas/formats of moderate complexity and determines hardware/ software requirements. Coordinates off-site meetings and conventions. Provides support to other members of senior management and has contact with internal/external individuals at all levels.
Cordis Corporation, Warren, New Jersey 2002-2005
Divisional Associate
Single point of contact / liaison for Endovascular Sales Representatives, Management, J&J Health Care Systems, and Marketing for various issues, projects and daily tasks, which includes but not limited to managing over $4.75 Million dollars worth of consignment inventory, and work with Sales Representatives, Management and J&J HCS to negotiate customer pricing.
Lucent Technologies, Warren, New Jersey 1999-2001
Customer Communications / Project Management Back Office and Sales Training Support
Developed and maintained manager`s business progress reports. Information was compiled from various sources and mathematical formulas were applied to provide a graphical summary for maintaining accurate ongoing status for 3rd level and higher managers.
Maintained yearly financial information and provided detailed reports to higher management in the form of weekly updates that included ongoing status of actual vs. budgeted.
Managed existing contracts and informed appropriate parties of contract variations that would impact customer and/or company satisfaction.
Provided bimonthly updates to the project team members that included current status on customer profiles, financials, schedules, and organizational information via the groups web page.
Assisted upper management with various projects as required. Internet research was used for many of these reports, and outputs were in Microsoft Office format.
Cheryl Anesh
321 Giles Ave
Middlesex, NJ 08846
(H)732-***-**** or (c) 732-***-****
E-mail: *********@********.***
Education:
Rider College, Lawrenceville, NJ
B.A., Communications
Awards:
2004 Cordis Team Excellence award
2003 Cordis On The Spot Award
Two times awarded significant stock options from Lucent Technologies for exceptional work.
Letter from J&J McNeil for superior customer service.
Customer Service award from Bellcore for outstanding work with US West.
Skills and Attributes:
* Extensive knowledge of Microsoft Office package, which includes PowerPoint, Word, and Excel.
* Superior understanding of Microsoft Outlook.
* Introductory knowledge to Microsoft Project `98.
* Understanding of written sentences and paragraphs in work related documents.
* Listening to what other people are saying and asking questions as appropriate.
* Communicating effectively with others in writing as indicated by the needs of the audience.
* Talking to others to effectively convey information using logic and analysis to identify the strengths and weaknesses of different approaches.
* Working with new material or information to grasp its implications.
* Using multiple approaches when learning or teaching new things.
* Actively looking for ways to help people.
* Identifying the nature of problems. Knowing how to find information and identifying essential information.
* Finding ways to structure or classify multiple pieces of information.
* Reorganizing information to get a better approach to problems or tasks.
* Generating a number of different approaches to problems.
* Identifying the things that must be changed to achieve a goal.
* Weighing the relative costs and benefits of a potential action.
* Taking on stretch assignments / getting outside the -comfort zone-
* Takes on Individual, Team or Regional projects in addition to normal duties
* Supporting others during peak times
* Ability to shift from task to task effortlessly and maintains steady work progress to meet the end goal
* Recovers quickly from disappointments and setbacks
* Thrives in an unstructured, ambiguous environment
* Provides direct service to both internal and external customers
References: Available upon request
Contact this candidate