Customer Service Data Entry

Work Address: Home address:

Labor & Industries **35 Fair Oaks LP SE

Dawn L. Coffinberry

Mail stop: 4269 Olympia, WA 98513

**** ********* *** ** *** Fl ************@*****.***

Tumwater, WA 98501 Home 360-***-****

*******@***.**.*** Cell 360-***-****

Work 360-***-****

To obtain a position where my knowledge, skills and abilities can be utilized effectively.

OBJECTIVE:

University of Phoenix University of Phoenix South Puget Sound Community College

EDUCATION:

March 2006 May 2009 Sept. 2002 - March 2006 Sept. 1994 - 1997

MBA in Public Administration/Human Bachelor of Science in ATA in Office Adm., Certificates: Clerical/Receptionist, Office Assistant,

Resources Business Administration Word Processing Specialist

QUALIFICATIONS:

Over nine years of state Three of those years experience in customer service;

government experience; Seven of those years word processing/bill processing, data entry:

Proficient in the use and PC Computer, Multi-line telephone, Copy Machine, Cash Register, Fax Machine, Scanner, Transcription Machine, Desktop Calculators, Paper Cutting Board and a

operation of the necessary Variety of Printers

office equipment and Word, WordPerfect, Works for Windows, Excel, Access, Power Point, Page Maker, the Internet, the Intranet, Windows XP, Abode Acrobat, Outlook Express, Liniis

software; and MIPS(L&I uses), and Aladdin (Human Rights Com. uses)

Knowledge of administrative Working with a team, time management, organizational behavior, critical thinking, project management, marketing, e-business, economics for business,

and managerial protocol; transformational leadership, managerial decision making, enterprise risk, strategic implementation and alignment, strategic planning, strategies for competitive

advantage, resource optimization, business law, problem solving and decision outcomes, human resources, maximizing shareholder wealth, compliance monitoring,

accounting and methods of conflict resolution, etc.

Effective communication Performing complex word processing tasks such as explaining the agencies resources, services and laws pertaining to workers compensation, merging and sorting,

skills; intergrading text with graphics, spreadsheet, and database files, uploading/downloading, scheduling meetings, and creating footnotes and outlines. Formatting and

editing office correspondence; routine claim and adjustment letters, persuasive requests, bad-news messages, personnel messages, credit letters, collection letters,

refusal letters, simple memos, sales letters, agendas, minutes and itineraries. Also creating reports and manuscripts, newsletters and post cards, human relationships

and business communication skills

Sorting and alphabetizing records, filing, machine transcription, dealing with incoming and outgoing mail, organizing meetings and conferences, making travel

arrangements, scheduling, making appointments and receiving visitors as well as taking calls.

Data entry Key over 41 wpm, using the Right-Hand Dvorak keyboard; and

Dictate 135 wpm, using the Dragon Naturally Speaking

LEADERSHIP

SKILLS:

Five years in the Children s Managed 50 children

Ministry creating a syllabus for the children

lead in song and

Taught a 5th grade class

Five years as the safety Scheduled the meeting,

committee chairman created the agendas,

Lead the meetings,

Took the minutes in dispersed the minutes, as well as

Made decisions

Six years as a member on the Created fliers,

disability awareness Prepared and disseminated meeting agendas,

committee; Took minutes and

Managed a table (teaching on disability issues and doing hands on activities, even making the paper August 5, 2009

http://www.theolympian.com/southsound/story/531703.html),

Spoke for a counseling class at St. Martin s College, speaking on disabilities

Teaching and speaking to elementary and middle school children about disability issues

EXPERIENCE:

Dept. of L&I Performs data entry of medical bills using Dragon (a voice-activated dictation software), the Dvorak keyboard (for the Right-hand), as well as, using Organized Information

Support Services Online (ORION) for viewing, accessing various files in the Medical Information Payment Systems (MIPS), Medical Payment Online Services (MPOS), and Labor and

Office Assistant 2 Industries Industrial Insurance System (LINIIS). I also, establish and revise the database files for practitioner, pharmacy, claimant travel, vocational, inpatient, outpatient,

04/2005 Present home nursing, retraining, compound drugs, dental, adjustments/deductions and miscellaneous bill types. Responsible for processing incoming bill forms and

correspondence from medical providers and injured workers for state fund industrial insurance claims, using LINIIS to look up information about the complex problem

bills and use that information to edit bill forms, as well as, reviewing bill forms for compliance with billing rules. Lastly, operates Cannon PC reader-printers to reproduce

hard copies of medical bills, provider s remittance advices, claimant history profiles and firm statement of awards from microfilm and microfiche files.

Human Rights Commission Operated multi-line switchboard. Directed calls/inquiries to the appropriate personnel. Determined if calls related to discrimination in the workplace; if so, logged

Customer Service Rep. I information into in-take system and scheduled time for intake officer to return the call. Received, sorted and logged all in-coming mail and faxes and distributed to

08/2004 11/2004 appropriate personnel. Responsible for creating and maintaining all files. Drafted correspondence and mailed accordingly. Exercised signature authority for the intake

personnel as well as the investigators.

Dept. of L&I Acted as department receptionist. Operated multi-line switchboard and directed calls/inquiries to the appropriate personnel. Directed claim inquiries to appropriate

Self-Insurance section adjudicator. Processed all fiscal documents, i.e., vouchers, purchase requests and invoices. Received, sorted and distributed all incoming mail and distributed to appropriate

Office Assistant personnel. Reviewed claims for accuracy and completeness and entered data into system database. Maintained department office supplies and equipment. In charge of the

08/1999 08/2004 coffee fund, collecting dues from members, keeping inventory and maintained the books. Served as Safety Chairperson for department safety committee, scheduling and

leading the meetings, as well as taking the minutes.

References upon Request

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