Engineer Manager

Alex Betancourt

Email: *********@********.***

Address: **** ** *****

City: Miami

State: FL

Zip: 33186

Country: USA

Phone: 786-***-****

Skill Level: Experienced

Salary Range: $55,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Alexandro Betancourt

Systems Engineer

Mobile: 786-***-****

*********@********.***

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Highly motivated IT engineer with extensive experience working with IT companies to provide quality support for customers in all their technology

needs. Self-sufficient person with superb communication skills, always complimented on his work ethics and resolution.

Credentials and Experience

MCTS, MCP, MCITP

Technologies: Server 2003-2008, SBS 2003-2011, VMware, Hyper-V, Exchange 2003-2010, Windows 95-7, Apple, Ubuntu 10, Blackberry Server, Citrix,

Replay 4-5, Shadow Protect,

IT software: ConnectWise, Auto task, Kaseya, Zenith, Chartec, Datto, Visio, Logmein, Nable, LabTech, Continuum

Networking: Advanced routing and firewalls, Sonicwall, VOIP, Vlan, Subneting, VPNs, SSL VPNs, Cisco, VMware networking, Hyper-V networking,

Experience

Courtesy Computer December 2011 - December 2012

Systems Engineer

* Administrate disaster recovery solutions at all the clients and data center

* Manage assigned client`s technology needs

* Implement new virtualization and cloud solutions to clients

* Consult and advise on new solutions to keep clients as productive as possible

* Provide support for incoming calls across a wide verity of software and platforms

* Maintain Citrix and VMware servers at the data center

Sabio Information Technologies March 2011 - January 2012

Lead engineer

*Responsible for designing and implementing advanced networking and virtualization projects. Including Migration SBS 2003 to SBS 2011 and moving

to a fully redundant virtual cluster.

*Migrate users to new technology. Deploy migrations from Server 2003 and SBS 2003 to Server 2008 with exchange 2010. This would usually include a

designed V isio diagram and hardware pre configuration document. I would deploy the complete upgrade over a weekend with no data loss or

downtime.

*Responsible for providing level 3 support to dozens of clients on a daily biases. This would include network down issues and new regular

troubleshooting. Clients ranged from Law firms to none-profit. Also responsible for maintaining and implementing our BDR systems.

Computer Systems and Software November 2010 - February 2011

Service Department Manager/ Sr. engineer

*Responsible for managing 3 engineers and providing escalated support to them

*Project lead, responsible for selling, designing, and implementing new upgrades and migrations for clients. This would include 2003-2008

migrations and new server implementations. The typical client would have SBS 2003 or 2011 and a Server 2008 r2 terminal server with remote apps.

*Provide support for dozens of clients in the Cutler Bay area. Clients ranged from Accountants to None Profit and community activist.

4IT-INC February 2010 - November 2010

Systems Engineer

*Responsible for providing level 2 support for clients all over the country 100% remotely. We used Nable and Logmein rescue to provide remote

support to clients all over the country.

*Provide project support for the project managers. I was responsible for helping in the implementation of new systems to our clients. I was

picked for every project during my employment

Positive Output November 2007 - January 2009

Systems Field Engineer

*Provide onsite support for multiple clients on a variety of network. I was responsible for routing myself to my assigned clients for regular

maintenance and preventive care and support.

*Implement nee hardware and software upgrades to assigned clients. I was responsible for keeping the clients up to date on the latest hardware

and software.

*Create sales opportunities to assigned clients

References:

Brian Small Helpdesk Manager 4IT-INC 786-***-****

Michael Messina System Engineer Sabio IT 786-***-****

Charles Denney Jr. Programmer, Web Designer 305-***-****

Additional references and experience available on request.

Contact this candidate