Sales Customer Service

Edward Allard

Email: *********@********.***

Address: ** ***** ***

City: West Ossipee

State: NH

Zip: 03890

Country: USA

Phone: 603-***-****

Skill Level: Management

Salary Range: $80,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Edward P. Allard

16 Logan Way, PO Box 114, West Ossipee, NH 03890-0114Phone: 774-***-**** E-Mail: *********@********.***

Profile

Seasoned Law Enforcement Officer who successfully transitioned to a career in automotive parts and automotive tool equipment sales. Mature team leader with strong sales results, customer service and vendor partnering skills.

Experience Autopart International, Inc., Norton, MA November 2005 November 2012

Program Director Tool Equipment Division Corporate 2006-2012

New Store Development Customer Development / Sales Team Training Corporate - 2006

Domestic Product Roll Out Customer Development / Sales Team Training Corporate - 2005 Established Tool Equipment Division in 2006, responsible for all vendor contacts, product purchase, program development. Hired and trained eight tool and equipment specialists. First year of operation reached sales goal of 175K, 2007 2011 exceeded sales plan, 2011 sales totaled twelve million two million above plan, 2012 was on plan to exceed goal by one million. Travelled to new store openings, developed customer base, trained store sales force in product knowledge, sales technique, customer stocking programs, customer service and customer needs. Received several commendations for outstanding performance. Company increased market plan by changing name and including domestic part offerings. Traveled to stores, trained sales personnel in domestic parts, visited customers showing / explaining new domestic product line. Consistently showed sales increase on locations visited, received top sales award. Genuine Parts Corporation, NAPA, Worcester, MA June 2005 November 2005

Outside Sales Manager Genuine Parts purchased my NAPA locations, I remained as a GPC employee, duties included servicing / maintaining customer base as well as new customer development. Exceeded sales quota during employment. BrakeMaster Inc, dba NAPA of Worcester / NAPA of West Boylston April 1993 June 2005

Owner President Started a business with fifteen thousand dollars worth of brake pads, with one location in Grafton, MA., first years sales were under 175K. Grew the company from one employee and one vehicle to thirty employees with twenty-two service vehicles, with locations in Worcester, MA and Woonsocket, RI. Increased sales to over five million a year. Responsible for training and hiring employees, marketing, sales distribution and business management. 2003, sold the Woonsocket location and entered agreement with NAPA / GPC to be an independent NAPA distributor. Earned NAPA Five Star achievement awards for outstanding service and performance both in 2003 2004. Opened a second NAPA location in West Boylston MA in 2004. Sold business to NAPA in June of 2005 due to family tragedy.

Town of Hopedale, Hopedale, MA March 1985 July 1993

Chief of Police Development and implementation of departmental policy and procedure. Supervision and training of subordinates. Development and control of departmental budget. Maintenance of all departmental records and equipment. Development and modernization of the entire department to meet communities increased law-enforcement needs.

Lake Havasu City Police Department, Lake Havasu City, AZ 1976 1985

Criminal Investigations Bureau Commander 1983 - 1985

Sergeant Patrol Division / Detective Division 1980 - 1983

Patrolman - Patrol Division Training and supervision of subordinates. Development, training, and modernization of the Criminal Investigation Bureau. Case assignment; follow up of all major crimes, maintenance of all records, implementation and maintenance of divisions budget. Watch commander, general patrol / police supervision of daily police activities for all police patrol personnel assigned to shift. In charge of shift assignments, special operations, patrol duties during shift. Overseeing / approving all criminal and motor vehicle reports, directing all follow up assignments to proper divisions / agencies. General police / patrol duties serving the citizens of Lake Havasu City

Previous Law Enforcement in MA

Education Bachelors Degree Criminal Justice

Quinsigamond Community College, Worcester, MA 1991 1993

Mohave County Community College, Lake Havasu City, AZ 1981 1983

Mount Wachusett Community College, Gardner, MA 1970 - 1972

FBI National Academy, VA 1982

AZ Law Enforcement Academy 1975

Massachusetts State Police Academy 1972

Forty Five Certificates / Diplomas from multiple academys, training facilities: Computer operation, business management, sales training, automotive specialized product courses, Automotive Tool Equipment factory training certificates from all major equipment manufactures, law enforcement specialized field performance, photography, business operation, available upon request.

Skills

Well versed in computer operation, MS Office, Word, Excel, Power Point. High-level sales ability / techniques. Well accomplished at developing and maintaining a strong customer base. Excellent communicator who can convey information verbally as well as written. Highly motivated

Interests

Photography

Camping

Motorcycle Touring

Home Improvement

References

Available on request

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