Manager Customer Service
Resume:
Management
Date: ****-**-**, *:**AM ***********@*****.***
Shannon M. Williamson
Capitol Heights, Maryland 20743
Executive Summary:
Executive level manager with 15+ years of management experience. Strong strategic planning and people management skills. Accomplished manager with extensive experience in front-of-house and back-of-house operations. Proven ability to cut costs and decrease staff turnover while increasing yearly profits.
Core Qualifications:
Excels in customer service as well as, budget development and monitoring
Successful with staff development and solid experience managing cross-functional teams
Strong ability to execute based on strategic goal and objectives
Sales analysis and inventory control
Personal Experience:
General Manager
Mitra,QSR-KFC August 2011-present
General Manager
Popeye's from July, 2006-July 2011
Executive Team Lead
Target (Pizza Hut) from June, 2000-July, 2006
General Manager
Elrancho Foods from December, 1998-April, 2000
Position Responsibilities
Establishes restaurant business plan by surveying restaurant demand; identifying and evaluating competitors
Meets restaurant financial objectives by developing financing; establishing banking relationships; preparing strategic and annual forecasts and budgets; analyzing variances; initiating corrective actions; establishing and monitoring financial controls; developing and implementing strategies to increase average meal checks.
Attracts patrons by developing and implementing marketing, advertising, public and community relations programs; evaluating program results; identifying and tracking changing demands.
Controls purchases and inventory by meeting with account manager; negotiating prices and contracts; developing preferred supplier lists; reviewing and evaluating usage reports; analyzing variances; taking corrective actions.
Maintains operations by preparing policies and standard operating procedures; implementing production, productivity, quality, and patron-service standards; determining and implementing system improvements.
Accomplishes restaurant and bar human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining management staff; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
Maintains safe, secure, and healthy facility environment by establishing, following, and enforcing sanitation standards and procedures; complying with health and legal regulations; maintaining security systems.
Accomplishes company goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
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