Customer Service Sales

brad totten

Email: *********@********.***

Address: **** ** **** *******

City: Bethany

State: OK

Zip: 73008

Country: USA

Phone: 405-***-****

Skill Level: Entry

Salary Range: $28,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Bradford H. Totten

Customer Service Excellence

Accounts Payable/Accounts Receivable * Collections * Purchasing

Deep experience streamlining workflow, boosting productivity and optimizing customer satisfaction

Offer exceptional customer service skills and ability to facilitate collections, reduce risk and liability, and increase revenue gains. Industry experience includes the federal government, leasing, mortgage, and sales. Excel in negotiating settlements, resolving conflict, and training and mentoring employees to consistently deliver corporate and client expectations.

Core Competencies

QA * Invoicing * Coding * Sales Tracking * Budget Analysis * Fixed Assets * Credit * Purchasing

Vendor Management * Inventory Control * Accrual * Account Reconciliation * GL * Audit * Reporting

Export * Insurance * Liens * Tax Law * UCC * Regulatory Compliance

Milestones

Improved billing and collection results and increased process efficiencies for all employers; mitigated risk exposure and exceeded performance goals at the $7.5B Hertz Corporation.

Designed a training program for Hertz accounting staff and collections specialists; gifted trainer, coach and mentor; enhanced employee skill levels and effectiveness.

Controlled materials, shipments, expenses and services to international customers of Halliburton; recorded dividends, amortization, fees and taxes during a company restructuring.

Produced a schedule that balanced fixed assets and financial expenditures for NAF; maintained physical inventories; reported capital investment and construction accounting.

Employment History

Accounting Specialist II: Government Services, 2011 - 2012

Infused Solutions, Oklahoma City, OK

Delivered accounting, reporting and records management expertise essential to interagency fund transfer for federal clients. Collaborated with managers to define goals; planned and executed engagements. Reviewed and matched invoices to orders; prepared entries for payment.

Organizational Impact Contributions:

Managed A/P functions. Utilized Intra-Governmental Payment and Collection (IPAC) systems for standardized fund transfer; billed the Federal Highway Administration for the Federal Aviation Agency.

Coded and prepared bills; sent past due reminders; moved accounts to treasury for collections. Maintained current and accurate file data, invoice and grant logs, and accounting batches.

Provide ongoing training to assist staff in interpreting upper management goals and requirements.

Bradford H. Totten

Senior Account Controller: Heavy Equipment Division, 1998 - 2010

Hertz Corporation, Oklahoma City, OK

Directed billing and collections for an industry leader to achieve key business targets and quality performance. Trained, assigned and supervised call center staff that responded to account inquiries within 24 hours. Investigated discrepancies and resolved errors; managed often complex and challenging customer relations.

Organizational Impact Contributions:

Surpassed collections quotas; enacted efficient and effective practices that recovered more than 30% of prior month balances; maintained 180-day outstanding balances of more than 7.5%.

Appointed to administer a database and fulfilled Special Status Report requests for directors, managers and supervisors.

Created a training curriculum for telephone collections; scheduled training sessions; instructed staff on corporate policies, legal requirements, business processes and systems.

Reconciled accounts; reviewed 30+ days unpaid invoices with account representatives; approved partial payments; validated lien rights. Identified high-risk accounts and prepared accounts for 3rd-party collection agencies.

Education

Bachelor of Science in Business Administration

Cameron University, Lawton, OK * Dean's List

Software Expertise

AS400 * IMS * SAS * SAP * RentalMan * Delphi * Microsoft Office: Excel, Word

Interests & Activities

Benevolent and Protective Order of Elks * Loyal Order of Moose

BakosGroup.com/resumes/btotten.pdf

References and further data provided upon establishment of mutual interest

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