Customer Service Manager
Resume:
Oula Abousaleh, B.A.
Office Manager /Administrator
Oula has obtained her Bachelor Degree in English Literature in 2006. After
graduating from university, Oula worked for the United Nations High
Commissioner for Refugees (UNHCR) as a senior protection officer assistant.
Oula then joined TD Bank as a customer service representative. Since 2010,
Oula has been acting as an office manager with JSD Engineering. As an office
manager, Oula has been responsible for organizing and coordinating office
operations and procedures in order to ensure organizational effectiveness
and efficiency. Oula also assists the team in producing and issuing technical
reports. Oula acts as a key member of the JSD team with a focus on client
service and maintaining quality control of all technical correspondence.
3168 Pier Drive, Coquitlam, BC V3C 5S5 / T:604-***-****/ F:604-***-**** / E-Mail: ****@******.***
Qualifications Profile
Professional Experience
Energetic and enthusiastic attitude
2010 - Present: Office Manager/Administrator at
JSD Engineering Inc. while engaging with clients
A well organized team player who is
2009 - 2011: Customer Service Representative at
TD Canada Trust detailed oriented and able to handle
multiple tasks
2006 - 2008: Senior Protection Officer Assistant at
UNHCR Thrive on taking on new challenges and
solve problems while meeting and
exceeding set goals
Proven leadership and team-building
skills
Bachelor Degree in English Literature Faculty
Education
Language Skills: Fluent in English and
of Arts and Humanity (Graduated 2006) from
Arabic. Intermediate conversational
the University of Damascus, Syria
Spanish skills.
JSD ENGINEERING INC.
Training and Development
Completed the following courses:
Connecting with Customer Experience
Index
How to Manage People and Deal with
Clients
Teamwork & Dealing with Co-workers
to Achieve a Better Working
Environment & Improve Performance
Stress Management
International Law and Human Rights
courses
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