Management Project
Resume:
Systems Support Analyst Resume
Title
Systems Support Analyst
Primary Skills
Desktop Support, Hardware & Software Support
Location
US-GA-Atlanta (will consider relocating)
Posted
Mar-18-12
RESUME DETAILS
OBJECTIVE
Pursing a challenging, yet effective career in Information Technology, while combining my IT, Business, and Project expertise, to elevate an organization into the future.
AREAS OF EXPERTISE
* Microsoft Windows XP, Windows 7, Mac OS X Snow Leopard
* Novell Netware, Microsoft 2008 Server, Microsoft Exchange Server 2007, Microsoft Active Directory
* Microsoft Office 2010 Professional, Microsoft Visio, Microsoft Project, Microsoft Lync, Microsoft SharePoint
* SAP, Project Management Reporting System (PMRS), Single Family Housing, Records Management, Mail Management
* Argus (Underwriting), OrgPlus, Monarch Professional, Adobe Acrobat Professional, Adobe Creative Suite
* Blackberry OS 7.1, Android 4.0 (Ice Cream Sandwich)
PROFESSIONAL EXPERIENCE
Systems Support Analyst / City of Houston -- Housing Department January 2008 -- Present
* Provided computer technical assistance to 156 end users. Troubleshooting computer hardware and software problems. Manage, track, and setup department computer equipment.
* Advise on the technological aspects of the department, such as software licensing, hardware purchasing, and legacy data storage, and future technologies.
* Work on daily task, which also included working on external departmental projects that exercised my time management, project management, communication, and analytical skills.
I.T. Specialist & Database Administrator / J.E. Riley Property Tax Management Co.
January 2007 -- December 2007
* Maintained J.E. Riley Property Tax database program that was setup to access clients' property tax information.
* Provided SQL commands for J.E. Riley Property Tax database to automatically update property tax information, pictures, and provide comparable sales for the current tax years.
* Provided IT Support by purchasing computer hardware and software. Also setup a team to assist with the setup, installation, and education of new technology.
* Consultation and acquisition of new clients, and protested to lower their property tax for the current tax year by using photo proof and comparable sales.
PROJECT EXPERIENCE
Active Directory March 2009 -- Present
* Migration of the Housing Department Outlook Exchange 2007, and File Server to Active Directory.
* Launched Microsoft Lync along with Microsoft Office 2010, allowing instant messaging and data flow amongst staff.
* Implemented Microsoft SharePoint department-wide.
* Enforced a strict security access with Microsoft Forefront, strengthen log-on & password security.
Sprint Wireless Migration May 2011 -- November 2011
* Discuss and implemented a plan to find a cost effective alternative to our contract with AT&T.
* Conducted inventory and audits for the Housing Department, as to disconnecting non-active lines of service, ordering new cell phones and Blackberry for users.
* Implemented a cost saving minute/data plans based on each user and distributed new cell phones & Blackberries.
ITMS Self Service December 2010 -- June 2011
* Part of the team, to launch a new platform for reporting IT issues.
* Converted old methods of IT request in the new platform of ITSM.
* Conducted weekly meetings, and monthly reports of all IT requests.
City of Houston & Microsoft Email Migration October 2009 -- May 2010
* Worked with City of Houston, Dynox, and Microsoft cleaning up non-active & active employees and group email mailboxes.
* Updated email servers from Microsoft Exchange 5.5 to Microsoft Exchange 2007.
* Implemented & executed Microsoft Outlook 2007 for the Housing & Community Development Department.
PC Refresh 2010 July 2009 -- February 2010
* Coordinated with HP and the City of Houston, in replacing computer hardware that was purchase before 2005.
* Purchased 31 CPU's, LCD monitors, and notebooks, with a budget of $50,000 for the Housing & Community Development Department.
* Coordinated and executed with HP the setup and installation of the computers for the Housing & Community Development Department.
Data Server Migration February 2009 -- June 2009
* Updated department from Novell Netware Server to Windows 2008 Server.
* Setup daily back-up and simple recovery of data from server.
* Increased server storage capacity from 20GB to 500GB for 160 users.
Microsoft Office Professional 2007 May 2008 -- August 2008
* Purchased 160 site licenses for Office Professional 2007.
* Setup, Installed & Migrated Microsoft Office Professional 2007 from Office XP / 2000.
* Setup classes and learning seminars for the Housing & Community Department users.
Project Management Reporting System / Single Family Housing / Records Management Database System / Loan Administrator September 2008 -- November 2008
* Researched and presented effective methods of retaining legacy data.
* Back-up 10 years of financial records & data.
* Implemented SAP for future input of financial data, and City of Houston intranet for future record management.
Single Family Housing November 2008 -- February 2009
* Explored solutions of retaining legacy data, while migrating Single Family Housing to a more modern platform.
* Back-Up data from Single Family Housing (MS-DOS based), and imported it into City of Houston intranet database.
PC Refresh 2008 February 2008 -- April 2008
* Coordinated with HP and City of Houston, in replacing computer hardware that was purchased before 2003.
* Purchased 14 CPUs and LCD monitors, with a budget of $15,000 for the Housing & Community Development Department.
* Coordinated and executed the setup and installation of the computers for Housing & Community Development.
SKILLS ACQUIRED
* Problem-Solving: My experience with the City of Houston -- Housing Department required a lot of quick thinking and entailed research and continuous education to keep up with new technology. With the further of my knowledge in IT and business process of the department, I was able to expedite problem solving techniques within various projects and daily tasks.
* Teamwork: As part of my experience with the City of Houston -- Housing Department as a Systems Support Analyst, I worked with people from diverse cultural backgrounds, age groups, and religious beliefs in a professional yet cordial manner to facilitate any issue that arose from day to day functions of the Housing Department. Between my team we divided various tasks amongst ourselves to ensure timely delivery of solutions for our end users.
* Work Style: My work style is very detailed and concise, it help me to keep up with my staggering work load. To make sure that I met my deadlines, I would work past my normal working hours. I keep up with my progress and communicated with my supervisor any dilemma that would slow down my progress in my daily tasks.
EDUCATION
Tennessee State University, Nashville, Tennessee
Business Information Systems (Industry) -- Bachelor of Business Administration
PROFESSIONAL AFFILIATIONS
* Association of Information Technology Professionals (AITP) 2005 - Present
* National Society of Black Engineers (NSBE) 2011 - Present
Certifications
See above
CONTACT DETAILS
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