Customer Service Manager
Resume:
Joyce Denise Dues
*** * ********* **. ** ***-***
Carson CA 90746
(310) 920 - 7844
*******@*****.***
Objective
Seeking a full time position in accounting department with a particular interest in
Customer Service and Accounts Receivable. It is my intent to utilize my 10 years plus
experience in Customer Care to bring strength in problem solving customer needs and
customer satisfaction 100%.
Core Competencies/Skills
SAP AG R/3, Accounts Receivable
Microsoft Of ce
Financial Packages
10 Key
Phone Etiquette
Professional Experience
Accounts Receivable Specialist 03/11/2002 - 11/16/2011
Kubota Tractor Corporation, Torrance CA
Managed 50 dealer accounts receivables with in the Western and Central
Division.
High volume of Dealer Transfers (Tractor Transfer)
Accounts Receivable and Cash Receipts
Inventory Control
Perform complex clerical and entry-level bookkeeping
Various Accounting Task
Editing Dealer Reports and Dealer Statements
Daily Reports for Dealer Transfer
Interface with RSM (Regional Sales Manager), Credit Manager
Processed National Accounts Checks
Processed High Volume of Floor Notes (Used Floor Notes)
Processed Due Dates Change Request (pmt terms for tractor equipment)
Education
Bachelor of Science in Human Services, University of Phoenix, 2008
Gardena, CA
Volunteer Activities
Marketing Consultant, South Bay Professional Association
Torrance, CA, 05/2012 to present
Assist Marketing Director with fundraising, Social Media Group Projects,
and Outreach. Event Coordinator and Team Projects.
Established and Facilitate "Life Goes On" Bereavement Ministry
Precious Pearls Ministry (mentoring and supporting program events)
Hospital Visitation
Union Rescue Mission
Service Award Kubota Tractor (5 year)
Certi cate for Customer Service
Certi cate for HIV Opinion Leader
University of Phoenix Internships
Daniel Freeman Hospital -2007
A Place Called Home - 2007
Long Beach Community Hospital - 2006
http://www.linkedin.com/in/jdues
Contact this candidate