Customer Service Representative

HENRY A VASQUEZ

**** *. ******** ** #*** Chicago IL 60640 *****.*****.*******@*****.*** 309-***-****

CUSTOMER SERVICE, DATA ENTRY, & LABORER

SHIPPING & RECIEVING CLERK SALES PROFESSIONAL

CSR SPECIALIST

Highly driven, determined, and confident professional with extensive experience in customer service as well as

shipping and receiving

CORE COMPETENCIES

Non-For-Profit Specialist Strategic Planning Highly Motivated

Legal Expertise

CSR specialist Problem solver

Product Specialist

Project Management Team Building & Leadership

PROFESSIONAL EXPERIENCE

Charitable Resource Foundation KEWANEE, IL 2007 - Present

Customer Service Representative

CUSTOMER SERVICE REPRESENTATIVE FOR CHARITABLE RESOURSE FOUNDATION

I am responsible for making outbound calls for several different charities to persuade them to donate and why

each charity is so important to help.

Key Achievements:

Grossed millions of dollars for each charity over the years.

Helped kids with their last wishes as well as helping veterans receive assistance. I help women fight

breast cancer and police families after a loved one is lost in the line of duty.

Provide families with the service and expertise to ensure their life s dream are met with the utmost

dignity.

Spearheaded a campaign to raise funds for breast cancer research and to help those dying of the disease

realize their final dreams.

BRYTON TECH WEST JERSEY, IL

SHIPPING & RECEIVING CLERK 2008 - 2009

RESPONSIBLE FOR SHIPPING AND RECEIVING COMPANY MERCHANDISE

Communicate with UPS to ship and receive merchandise for different companies and make sure all supplies

were delivered on time on a daily basis; also kept track of inventory.

Key Achievements:

Coordinated customer deliveries to ensure they met or exceeded customer expectations for overall

satisfaction through customer experience.

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HENRY A VASQUEZ Page 2

Quickly adapted to new technology to deliver on the company s goals and expectations.

Personally created and implemented several improvements to business processes, including

reorganizing parts department and making for room for new inventory.

WALMART DEKALB, IL 2004 - 2006

CASHIER

Responsible for taking care of customers with exceptional customer service skills

Ensuring all customers are taken care of at all times with a smile on my face and an answer for every question

asked. Provide customers with company products and receive funds for a purchase, while upholding great

customer service

Key Achievements:

Met all company standards in customer service and applied it to the job at all times.

Assisted fellow employees with train and skill development to ensure job success.

Upheld company standards and rules in customer service in difficult situations.

EDUCATION AND CREDENTIALS

Tilden Career Community Academy 1998 2002 Chicago IL 60609

2.7 GPA, Completed

Kishwaukee College, 2003 - 2005, MALTA, IL 60115

B.A.in Criminal Justice, 2.85 G.P.A

Contact this candidate