Customer Service Sales

Emmanuel Michel

Email: ***************@*************.***

Address: Orlando, FL

City: Orlando, FL

State: FL

Zip: 32835

Country: US

Phone: 813-***-****

Skill Level: Any

Salary Range: 40000

Primary Skills/Experience:

* Health Insurance

Educational Background:

Stetson University College of Law, St. Petersburg, FL

2007-01-01 to 2009-01-01

Juris Doctorate

Job History / Details:

EMMANUEL MICHEL

6310 Castelven Drive Orlando, FL 32835 813-***-**** Email: ********.********@*****.***

Insurance industry professional with experience in insurance sales, seeking position in claims, underwriting, or sales. Offering quality focus, high standard of ethics, integrity, and demonstrated ability to consistently surpass established goals and quotas. Results-oriented individual with extensive and diverse background in customer service, as well as exceptional research and data analysis skills and a sharp attention to legal and regulatory compliance. Specific expertise in workers compensation and sales of Medicare prescription drug coverage and supplemental insurance to Medicare recipients. Achieved annual revenue of $131K+. Core competencies include:

Telesales

Member Enrollment

Client Relations

Legal/Regulatory Compliance

Benefit Interpretation

Prescription Authorization

Referrals

Quality Control

Customer Service

INDUSTRY EXPERIENCE

Licensed Health Insurance Agent, Connextions Orlando, FL 2012-Present

Enrollment Representative, Nations Health Sunrise, FL 2008-2009

Client Specialist/Telesales, Humana Tampa, FL 2005-2006

Claim Service Representative, Wausau Insurance Tampa, FL 1999-1999

OTHER EMPLOYMENT HISTORY

Graduate Admission Advisor, Kaplan University Sunrise, FL 2010-2010

FL Bar Foundation Fellow, Community Legal Services of Mid-Florida Orlando, FL 2009-2009

FL Bar Foundation Fellow, Gulfcoast Legal Services Bradenton, FL 2008-2008

Customer Service Representative, Ceridian Corporation St. Petersburg, FL 2006-2007

Public Service Fellow, Stetson University College of Law St. Petersburg, FL 2006-2006

Pro Bono Legal Services, Pinellas Co. Property Appraisers Office St. Petersburg, FL 2005-2005

Customer Sales Consultant, Manpower, Inc. Tampa, FL 2003-2005

Research Analyst, J.K. Harris & Company Tampa, FL 2003-2003

EDUCATION AND CREDENTIALS

Florida Professional Property Insurance Adjuster (PPIA) Online Course, 2012

Introduction to Workers Comp Claims, American Institute for CPCU, 2012

2-40 Health Insurance License

Juris Doctorate, Stetson University College of Law, St. Petersburg, FL, 2009

Bachelor of Arts in History, University of South Florida, Tampa, FL, 1997

AWARDS AND HONORS

Stetson University College of Law: Certificates for Outstanding Service as ABA Representative and Student Assistant, Public Service Fellowship and Recognition Award, Florida Bar Foundation Legal Services Summer Fellowship, Highest Grade Designation for Business Ethics Animal Law Seminar, Lt. Governor of Part-Time Students (ABA)

University of South Florida: Government Award, Student Support Services Academic Award, Educational Research Board of Directors Award, Kappa Alpha Psi Fraternity Prophyte of the Year Award

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