Manager Engineer

Keith Smith

Email: *********@********.***

Address: *** ******* *****

City: San Gabriel

State: CA

Zip: 91776

Country: USA

Phone: 323-***-****

Skill Level: Experienced

Salary Range: $72,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Keith Smith

825 Carillo Drive

San Gabriel, CA 91776

*********@********.***

Tel: 323-***-****

SUMMARY OF QUALIFICATIONS

Analytic, results-oriented Information Technology Professional with over 9 years of experience in desktop

support, network administration and VoIP networking. Background includes system integration, project management,

and implementation of new technologies in LAN/WAN environment as well as designing, installing, documenting and

maintaining multi-protocol and multi-domain networks. Cisco certified in Routing, Switching, and Voice.

SKILLS

Hardware: Cisco Routers (1800 / 2500 /2600 /2800 /3700 /7200) series, Cisco Catalyst Switches (1900 /2900 / 4500

/ 6500) series, IBM/Lenovo ThinkPad Intel-based PC's, Compaq, Dell, and HP Servers

Operating Systems: Cisco IOS, Linux (Fedora and SUSE distributions), Windows XP Professional, Vista, Windows 7

Professional, Windows 2008 Server R2

Networking Skills: Active Directory, SharePoint, EIGRP, OSPF, BGP, T1 (DS1), ISDN, PRI, STP, VTP, VLANs,

VRF,Hyper-V Server, VMware Workstation 9

Network Monitoring Tools: IBM Tivoli Netcool, Cisco Transport Manager, Spectrum, SolarWind`s Engineer`s Toolkit

VoIP Telephony: Call Manager Express, Cisco Unified Call Manager (ver. 6.0 and 8.0), Cisco Unity, UC 500

Series routers, Cisco Configuration Assistant

EMPLOYMENT HISTORY

9/2012 - Present

Hewlet Packard Glendale, CA

Cisco Engineer

* Deliver Network Support for regional offices in Glendale, Los Angeles, and Pasadena

* Respond to alerts/alarms according to SLA with client

* Provide well documented resolution in ticket system

* Ensure that the fiber loop between offices and national network are available

* Monitor and diagnose any Cisco router and switch related problems on the LAN in regional offices

* Support Avaya IP phone network

4/2011 - 7/2012

Merrill Corporation Woodland Hills, CA

IT Site Support

* Designed a database to tracked computer assets in Regional Offices

* Developed procedure documents for corporate technical intranet site

* Developed a web page to assist users in submitting support requests and informing the user on company network

policies

* Managed technical operations and problem resolution for four of the Western regional office sites

* Monitored production workstations, servers, printers, applications, and services

* Responded to alerts/alarms according to standard operating procedures

* Tracked all technical issues in a ticketing system

* Ensured escalations are handled in a professional and consistent manner

* Assisted Network and server teams in various projects

1/2009 - 4/2011

BT El Segundo, CA

Events Management Technician (NOC Technician)

* Recognized with corporate awards for providing outstanding customer support and team work.

* Served as a member of the SharePoint management team that compiled internal documents for technical support.

* A member of the premier team for the Follow the Sun initiative for the United States section of BT after an

extensive series of interviews and testing

* Maintained service for residential and corporate customers on the British Telecom network

* Monitored network system alarms from access and metro entry points up to the core of the network

* Oversaw and maintained 2G and 3G cellular networks for the cellular phone companies in the UK

* (Vodafone and T-Mobile) from the cell site, through the BT network, and to the cellular phone company

* Worked with a host of network tools, Agilent tester, to resolve network issues and outages

6/2001 - 1/2009

The California Endowment Los Angeles, CA

Help Desk Analyst

* Added functionality to the software evaluation process by creating a test domain with a Cisco switch, Windows

2003 domain controller, and Microsoft SharePoint site to manage software evaluation projects

* Played key role in Cisco VOIP project from the planning, implementation, and final stages this included

implementing Cisco VOIP technology such as switch configuration, hardware installation for router, and the

placement and testing of the phones to San Diego Regional office

* Completed the handover from AT&T for support for the Cisco VoIP network at the close of the project

* Provided technical support for multiple regional offices, including Los Angeles, Sacramento, San Francisco,

Fresno, and San Diego

* Managed users and network resources using Windows Active Directory

* Responsible for various computers, Cisco network devices, Internet-based video-conferencing systems, and VOIP

devices including setup, managing, and resolving network issues.

* Setup, managed, and maintained Cisco phones, Cisco devices, and directory numbers using Cisco Unified Manager

* Setup and managed voicemail and phone call handlers (i.e. Auto Attendant) using Cisco Unity

* Prepared system configurations and images using Symantec Ghost (for Windows XP) and Windows Deployment

Services (for Windows Vista) and provided user documentation and conducted end-user training

EDUCATION

2013 IT: Network Management

Bachelors of Science GPA: 3.86 - Westwood College Online, Denver, CO

expected Graduation date: August 2013

Course Studies included: Microsoft Network Operating Systems, Advanced System Administration with Directory

Services, Linux Operating Systems, Linux Systems Administration, Information System Analysis, Project

Management, and Technical Troubleshooting

1996 Electronic Engineering Technology

Associates of Science GPA: 3.2 - El Camino College, Torrance, CA

Course Studies included: Digital Design, PC Repair, and Electronic Theories

CERTIFICATIONS

* Cisco Certified Network Associate, Voice, Cisco ID: CSCO11253450 Date of issue: October 2010

* Cisco Certified Network Associate, Cisco ID: CSCO11253450 Date of issue: November 2007, re-certified October

2010

PROFESSIONAL AFFILIATIONS

* Member, Association of Information Technology Professionals 2012 - present

* Member, Southern California Cisco User Group 2008 - present

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