Customer Service Training

.

Erin

BierwirthDog-Friendly Dog Trainer

Erin Bierwirth, CTC, CPDT-KA

**** *** ***. * * Great Falls MT 59405 * 406-***-**** * ****@**********.***

EDUCATION AND CERTIFICATIONS Certified Professional Dog Trainer (CPDT): Certification Council for Pet Dog Trainers (2010) Certificate in Training and Counseling (CTC): SF SPCA Academy for Dog Trainers, October 2009 Dog Obedience Trainer/Instructor Diploma: Penn Foster School, December 2008 Bachelor of Arts in Economics, University of North Carolina at Asheville: December 2004 Swimmer Puppy Rehabilitation Program (2005) AKC Canine Good Citizen Evaluator # 36903 Pet CPR & First Aid Certification: Pet Saver Course - Pet Tech, Inc. (2006) Delta Society Pet Partner -Paws with a Purpose (2003)

WORK EXPERIENCE

Therapeutic Riding Instructor: Eagle Mount Recreation, Great Falls MT (August 2009 -Present) Work directly with participants with physical, mental, emotional and/or behavioral challenges Use equine-oriented activities to meet physical, cognitive, emotional or social goals Instruct participants in horsemanship and riding skills Work closely with volunteers to ensure safety for our participants

Dog Trainer: Waggles Dog Training, Great Falls MT (August 2008 -Present) Provide private dog training consultations and training sessions Introduce positive reinforcement training techniques Educate community on responsible ownership

Dog Training Apprentice: Superior Dog Training, Raleigh NC (May 2008-August 2008) Progressed quickly from assistant instructor to co-instructor teaching group obedience classes Provided private in-home consultations to assess problem behaviors and aided in creating behavior modification programs that utilized positive reinforcement training methods Worked closely with clients to educate them on how and why to use positive training methods

Pet Sitter: Ark Angels Pet Sitting, Raleigh NC (May 2008-August 2008) Provided Pet Sitting Services including basic daily care, medication administration and other pet care needs Conducted consultations for new and potential clients

Dog Trainer, Dog Walker & Pet Sitter: Golden Gate Dog (owner), San Francisco CA (2006 - 2008)

Established and operated successful small business

Managed all accounting using Quickbooks Pro

Handled all administrative duties and kept detailed records of finances and client files

Provided dog walking, pet sitting and dog training services

Maintained professional and friendly relationships with a large base of clients

Veterinary Assistant: The Pet Care Place: Non-Profit Spay/Neuter Clinic, Ladson, SC: (2005 - 2006). Provided customer service and educated clients on responsible pet care Prepared patients for surgery, monitored patients under anesthesia, assisted veterinarian in surgery

and administered vaccines Maintained accurate patient records with detailed documentation of all services provided Aided in all veterinary services

Office Manager: The Pet Care Place: Non-Profit Spay/Neuter Clinic, Ladson, SC: (2005-2006) Performed initial set up of Quickbooks Pro: Non-Profit Edition and carried out all bookkeeping duties Handled invoicing, receiving payments, daily sales, inventory and database management Established and implemented protocols for daily operations

Dog Care Tech. & Obedience Trainer: Lowcountry Lab Rescue, Charleston, SC (2005 "2006).Assessed medical condition and temperament of rescued dogs at intakeFed, medicated and exercised based on individual needsMatched dogs with suitable foster homes and adoptersTaught basic obedience and addressed behavior issues

VOLUNTEER EXPERIENCE

Eagle Mount Therapeutic Riding (2009 " Present) Special Olympics Montana (2009-Present)

Guiding Eyes for the Blind " Puppy Raiser (1998-2006)

Golden Gate Lab Rescue (2006-2008)

San Francisco SPCA (2006-2008)

Low Country Lab Rescue (2005-2006)

Hurricane Katrina Dog Rescue/Relief Trip (2005)

Delta Society Pet Partners (2003-2005)

Hope for Horses: Equine Rescue & Rehabilitation (2001-2003)

Second Wind Equine Adoption (2001)

Asheville Humane society (2000-2001)

PROFESSIONAL MEMBERSHIPS Association of Pet Dog Trainers (APDT) # 72834 International Association of Canine Professionals (IACP) # 3189 American Dog Owners Association (ADOA) International Association of Assistance Dog Partners (IAADP) # 6569 National Association of Dog Obedience Instructors (NADOI) Professional United Pet Sitters, LLC

R2-D2 (personal dog) TRAINING Service Dog Partner (2008) American Kennel Club CGC Certification, SF SPCA (2006) Tricks Class, SF SPCA (2006) Introduction to Rally-Obedience, SF SPCA (2007) Introduction to Agility, SF SPCA (2007) Canine Musical Freestyle, Teamworks Dog Training (2008) Intermediate Rally-Obedience, Superior Dog Training (2008) Beginning Agility, F & L Pet Resort (2008)

Your Email

Email Address Required.

Email Message

Required

Send To

Your Email

Message

These items will be permanently deleted and cannot be recovered. Are you sure?

Contact this candidate