Project Manager Engineer

Portfolio Resume

Josephine

Scott

Commerce Township, MI

jsabinascott at gmail

dot com

Expertise

International Usability Testing, User

Experience Research, Ethnography Information Architecture, User

Interface Design, Content and Information DesignProject and Team Leadership, Client

Relationship ManagementAccessibility Evaluation and Design

Education Walsh College, Novi, Michigan, Masters

of Science in Information Management and Communications -- 12/2001

(magna cum laude) Michigan State University, Bachelor of

Arts, journalism with emphasis on design. Cognates: German, psychology

Experience

June 2006 - present

Senior

User Experience Researcher

TechSmith Corporation

Okemos, MI

Manage leading edge user experience

research projects, design tests and studies, determine user personae

and consult with designers to create industry-leading products. Coach and advocate for user-centered

methodology in Agile development. Represent TechSmith and products at

conventions and formal presentations.Develop quantitative studies, review

Web and software analytics, support and develop future studies.

February

2006 – June 2006

Web

Editor/Content Manager

Modern Engineering for

DaimlerChrysler NA

Auburn Hills, MICreated and managed the information

architecture and content of a large Human Resources internal site for

DaimlerChrysler NA, providing a clear path to content for a variety of

users.Determined the taxonomy and deployed

content using Vignette content management. Reviewed site analytics.Assisted with editing and authorship

of difficult, technically focused content. Advocated for usable and

accessible information design.

January 2003 – January

2006

Usability

Engineer

Compuware

Detroit, Michigan

Designed the user

interface/interaction for a premier IT governance software suite, Java,

Windows GUI and Web.Researched users, create profiles.

Mapped process/work flows and created wireframes and prototypes. Designed and administered user tests,

completed heuristic evaluations, analyzed results and authored reports.

Created user feedback questionnaires and conduct surveys. Mentored my organization in the

deployment of User-Centered Design and accessibility.

August 2001-January 2003

Usability

Engineer

Modern Engineering and

MSXi, assigned to Ford Motor Company

Dearborn, Michigan

Performed Usability Engineering tasks

for Ford clients and projects: Conducted usability evaluation,

research, interviews, and focus groups. Designed interaction and interfaces of

software and Web applications and sites. Facilitated requirements

specifications.

July 2000-July 2001

Information

Architect/Project Manager

Borders Online

Ann Arbor, Michigan

Prepared experience design

deliverables including process flows, wireframes, use cases, user

personae, prototypes. Determined navigation, structure, non-graphical

design. Conducted and analyzed user research.

Conducted contextual inquiry. Facilitated requirements gathering and

use case sessions. Mentored junior staff. Described and maintained

online standards, quality and testing. Served as corporate liaison

between Information Technology services and business groups. Developed

Web analytics.January 1998 -January 2000

February

1998-June 2000

Detroit Edison

Web Interface Analyst

Technology, Planning & Consulting

Detroit, MI

Maintained corporate intranet.

Developed Web pages, Web-based applications, corporate e-mail

communications Assisted with usability and information design

initiatives. Developed Web best practices. Performed Web analytics.Developed and deployed information

design and communications plans. Led internal communications, Web

standards and other projects. Hired as an employee following six

months as a consultant.

October 1984-January 1998

Elections

Specialist

Michigan Department of

State

Lansing, MI

Conducted election administration

responsibilities on behalf of the Secretary of State. Maintained communications channels,

including print and our newest medium: online.

Tools:

Morae, UserVue, Visio,

Dreamweaver, Fireworks, Photoshop, PowerPoint, MS Project, Excel,

Google Analytics

Personal

and Professional

Member, UPA Voting and

Usability Project. Workshop Co-facilitator, UPA

2004, Facilitator, Idea Market, UPA 2007; Presenter, UPA 2008

Member, Society for

Technical Communication. Presenter 2009, Rewriting the Vote

Presenter:

Recommendations on Recommendations with Rolf Molich and Steve Krug, CHI

2007

On the Web:

http://www.userinsight.com

Sections :

You can also : Ask Me

Josephine

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