Manager Service
Resume:
Stephen Hill
Email: *********@********.***
Address: **** ***** ****
City: Nortoc
State: CA
Zip: 92860
Country: USA
Phone: 951-***-****
Skill Level: Management
Salary Range: $100,000
Willing to Relocate
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Stephen Hill
1177 Carob Lane, Norco ca 92860
(T) 951-***-**** (C) 951-***-**** (E) *********@********.***
Executive Summary
Up to Regional level Director
Skilled Operations Manager with solid experience managing all levels of multiple
projects including budgeting and administration. with 23 years of managerial
experience. Strong strategic-planning and people-management skills.
19 years with Overnite Transportation and UPS Freight in multiple Service Centers
3 years on the Terminal Improvement Team
2 years as the regional Operations Manager
3 years as the Regional Director of Operations
7 years as Service Center Manager
multiple years as a supervisor
Experienced professional with strong leadership and relationship-building skills.
Core Qualifications
.
Safety Values l Strong focus on service quality to
.
Change management external and internal
.
Background in trucking Staff
training/development for 23 years
.
Policy/program development
.
Staff development
.
Interpersonal skills
.
Customer focused
.
Good P&L Management
.
PC competent
.
Good analytical skills
.
Good negotiation abilities
.
Training and development abilities
.
Industry knowledge
.
Good at problem resolution
.
Good analysis of budgets and goals
Professional Experience
12/2009 -09/2012 UPS Freight Bloomington, Ca
Service Center Manager
Managed team of 10 of professional supervisors
Partnered successfully with customers and operations to produce positive outcome
beating OR goals by 9%
02/2005 -12/2009 Overnite/UPS Freight Bloomington, ca
Regional Director
Managed 14 Service Centers to ensure safety, service, quality and integrity
03/2003 -04/2005 Overnite Transportation
REGIONAL OPERATIONS MANAGER
Assisted Director in working with 25 servicecenters and controlling cost and hitting
goals
04/2001 -03/2003 Overnite Transportation Fontana, ca
TRAINING SPECIALIST
Traveled company wide training and improving employees in service centers
11/1997 -03/2001 Overnite Transportation Commerce, ca
Manager
Managed large ltl service center
02/1997 -10/1997 Overnite Transportation Salt Lake City, Ut
Manager
Managed break bulk service center
01/1995 -10/1997 Overnite Transportation Hayward, Ca
Manager
Managed LTL freight service center
10/1993 -04/1994 -04/1994 Overnite Transpertation Fontana, ca
dock supervisor
03/1991 -09/1993 TNT Reddeway FontanA, cA
Manager
Managed LTL freight Service Center
03/1984 -12/1991 De Salvo San Bernardino, Ca
Manager
Manager of transportation service center
Education
Verdugo Hills High, Tujunga, ca, us
General
High School Diploma
Affiliations
Director on the Board of United Way in San Bernardino Ca
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