Customer Service High School

Andrew Ramirez

Email: *********@********.***

Address: **** *. ******** **.

City: Reno

State: NV

Zip: 89502

Country: USA

Phone: 775-***-****

Skill Level: Entry

Salary Range: $18,000

Primary Skills/Experience:

Computer Hardware Computer Software Windows Operating Systems Network Administrator Computer Diagnostics/Repair

Educational Background:

High School, General Studies

Truckee Meadows Community College, 06/2005 - 06/2005

Reno, NV

Job History / Details:

AREAS OF INTEREST

Seeking employment in food/beverage, warehouse, general labor, customer service, computers. Three to five years of experience in the fields listed.

QUALIFICATION HIGHLIGHTS

* My knowledge and creativity in developing tools for the future is valuable for any business. Taking a look at current methods and procedures with a team to find solutions to problems and implement changes as needed.

EXPERIENCE

Bar Helper - 2012 - 2012

Grand Sierra Resort, Reno, NV

* My goal was to provide our guests with exellent customer service by greeting and fullfilling guests needs, from alcholic bevrages, food, directions and information. Daily tasks included cleaning and maintaining multiple bars on the casino floor, stocking consumable and non-consumable items as needed. Tracking inventory and completing data sheets.

Dock Worker - 2012 - 2012

FedEx, Reno, NV

* Working with my supervisor and co-workers to move customer freight as quickly as possible with accuracy. Fork-lifts were our main source of moving freight from load trailers to destination trailers. Constantly having a sense of surroundings, always working in a safe environment. Cleaning and maintaining dock supplies/hardware.

Truck Crew - 2010 - 2011

Walmart, Sparks, NV

* Working with a team, we created and implemented a consistant pattern that allowed us to unload multiple trucks with thousands of peices of merchandise in record time. Some of the tools required on a daily basis were, box cutters, tape, sharpie, gloves, electric pallet jack, walkie stacker and pallet jack. Stocking shelves, customer service and cleaning were also accomplished on a daily basis.

Crew Member - 2005 - 2010

Round Table Pizza, Sparks, NV

* Prepping food products and using the "First in First Out" technique to make sure food quality was exellent and safe. I've worked opening shift, experience in closing too. Sign shaking, using industrial washing machines and sanitizers. Cash/Credit transactions on the phone and walk in customers.

Shift Supervisor - 2007 - 2008

LvL-UP Cyber Cafe/PC Repair, Reno, NV

* My daily objective was to provide exellent customer service in person or by phone. Explaining in detail to guests, how our service and products work. Handling cash/credit transactions. Creating user accounts, maintaining multiple networks and users.

* My ability to diagnose errors or problems with software, hardware is above average. Constantly updating and polishing software and hardware to meet the demands of our guests.

EDUCATION

H.S. Diploma, G.E.D - 2005

Truckee Meadows Community College, Reno, NV

I recived my G.E.D June, 2005

SKILLS

* I work and complete tasks with haste and accuracy while gathering and updating details.

* Exellent Communication with customers or co-workers, people in general.

* Learning and adapting quickly, asking questions and taking notes.

* Extended experience in Windows XP, VISTA, 7 and 8. Software/Hardware internal/external, registery, bios. Restoring/Backing Operating Systems and much more.

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