Manager Sales

Michelle DeLong

Email: *********@********.***

Address: ** ****** **** *****

City: Reading

State: PA

Zip: 19607

Country: USA

Phone: 484-***-****

Skill Level: Experienced

Salary Range: $30,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

MICHELLE M. HOLLENBACH-DELONG

53 Winged Foot Drive, Reading, PA 19607

484-***-**** * *********@********.***

QUALIFICATIONS SUMMARY

Skilled and dedicated Administrative Assistant with more than 20 years experience coordinating, planning and supporting daily operational and administrative functions.

Demonstrated capacity to provide comprehensive support for executive level staff; excel at scheduling meetings, coordinating travel, and managing all essential tasks.

Proven track record of accurately completing research, reporting, and marketing support within demanding deadlines.

Adept at developing and maintaining administrative processes that reduce redundancy, improve accuracy and efficiency.

Highly organized, focused and results oriented; able to identify priorities and goals.

Extremely Loyal, Team Player.

Proficient in Microsoft Office Suite (Word, Outlook, Excel, Quickbooks; type 85 wpm with complete accuracy.

PROFESSIONAL EXPERIENCE

Keller Williams Realty Group/Emax Realty, Limerick, PA 6/2011 to11/2012

Licensed Personal Assistant to a top producing agent and his team.

Provided and assisted agents in all avenues of the real estate process.

Coldwell Banker Hearthside Realtors, Collegeville, PA 6/2008 to 5/2011

Administrative Assistant

Provide Administrative support to the Director of Sales and 32 Sales Agents.

Direct all administrative and project efforts. Meet and greet visitors and answer telephone. Process all incoming business. Prepare weekly reports for Director of sales, highlighting our areas of strength and weakness. Maintain Agent personnel files and supplies, invoicing and billing. Create ad copy for several publications under strict deadlines.

Coldwell Banker Diamond Realtors, Pottstown, PA 6/2002 to 6/2008

Executive Assistant

Provided high-level administrative support to President/CEO and General Manager of a leading Real Estate Company serving a five county radius.

Compiled and analyzed statistical data from monthly reports from each sales office to present at monthly Manager`s Meetings. Developed internal correspondence to effectively communicate information between six offices. Prepare meeting agendas and carefully monitor all action items. Made travel and hotel accommodations for Managers attending conferences and other Corporate functions. Oversaw a wide variety of administrative functions, including hiring and training of all new staff members. Monitored expense accounts of managers and key staff.

MICHELLE M. HOLLENBACH-DELONG

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Played a key role in the design of a company website and intranet

Organized a committee, ultimately responsible for re-writing and updating the company`s Policy and Procedures Manual

Developed an Administrative Handbook compiling all updated forms and procedures necessary for the day to day operation of our Admin Assistants

Successfully coordinated numerous company meetings, seminars and events

Coldwell Banker Landis Homesale Services 9/1985 to 5/2002

Office Manager

Directed day to day operations providing fundamental support for a staff of twelve, 98 Sales Agents, Owners and General Manager.

Responsible for hiring and training of the Administrative Staff. Provided New Agent orientation. Served as Relocation Director for our branch. Handled the reporting of all sales to our Corporate office. Reviewed and tested all software upgrades to the currently used programs. Coordinated the moving of our Sales office on several occasions to include securing movers, transferring and installation of data and voice lines, establishing a floor plan. Maintained company`s escrow account.

PROFESSIONAL DEVELOPMENT

McCann School of Business - Business, Marketing and Merchandising

PA Land Title Institute

Berks Real Estate Institute - PA Licensed Realtor

COMMUNITY

Member of Allegheny Evangelical Lutheran Church - Knauers, PA

(Past) Volunteer and Recording Secretary - Berks Swimming Association

Volunteer for Habitat for Humanity (Montgomery County)

Volunteer for Relay for Life (Montgomery County)

Served as Co-Leader for Great Valley Girl Scout Council

REFERENCES

Edward R. Tobias, Former Owner of Coldwell Banker Franchise - 610-***-****

Tina Casko, HR Employee Relations Consultant-Wells Fargo Bank - 610-***-****

Joanne Wendling, Manager, Coldlwell Banker Hearthside Realtors - 610-***-****

Maggie Pollich, Agent, Prudential Fox and Roach- 215-***-****

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