Customer Service Sales

David Stroud

Email: *********@********.***

Address: **** ***** ***** **

City: Las Vegas

State: NV

Zip: 89141

Country: USA

Phone: 702-***-****

Skill Level: Experienced

Salary Range: $60,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

PROFESSIONAL OBJECTIVE

To pursue a career with an organization that will utilize my MANAGEMENT, ADMINISTRATION, SUPERVISION & CUSTOMER SERVICE skills to benefit mutual growth and success.

SUMMARY OF QUALIFICATIONS

~ Diversified professional background encompassing over 13 years in positions requiring excellent CUSTOMER SERVICE skills, including over 9 years in MANAGEMENT.

~ Team-Player with proficient INSTRUCTOR/TRAINER, HUMAN RESOURCES, SUPERVISION & ADMINISTRATIVE abilities:

* Developing Strategic Budgets, Policies & Procedures

* Interviewing, Evaluating & Supervising Management & Non-Management Personnel

* Conducting On-The-Job Training Sessions

* Maintaining Inventory, Quality & Safety Controls

* Preparing Accurate Documentation & Reports

* Overseeing Daily Operations

* Working Well Under Pressure of Multi-Tasks & Workloads

~ Quick-Learner with proven SALES, MARKETING, CUSTOMER SERVICE & PUBLIC RELATIONS skills:

* Developing, Servicing & Maintaining Clientele

* Marketing, Selling & Upselling Company Products & Services

* Troubleshooting, Problem Solving & Crisis Intervention

* Handling Difficult People With Tact & Diplomacy

* Dedicated To Excellence & Customer Satisfaction/Retention

~ Computer Skills: CTIX & TixSoft Systems; Windows 7, Microsoft Word, Access, PowerPoint, Excel & Outlook Software.

EDUCATIONAL BACKGROUND

Bellevue University, Omaha, Nebraska

BACHELOR OF SCIENCE DEGREE in E-Business (Dean`s Scholars List)

Courses Included: Internet Marketing, Competitive Strategies, Home Page Design, Online Store, Emerging Technologies, Security, Legal & Ethical Issues.

Community College of The Air Force, Various Locations

ASSOCIATE OF APPLIED SCIENCE DEGREE in Avionic Systems Technology

New York University, New York, NY

Major: Political Science (Scholarship Recipient)

NOTE: See End Of Resume For -Specialty Training-.

PROFESSIONAL EXPERIENCE

11/07 - TIX4TONIGHT - Las Vegas, Nevada

5/12 CUSTOMER SERVICE MANAGER

Direct responsibility for High Volume Las Vegas Strip Outlet for city`s -largest Show Ticket Discount Broker- with 11 area locations including: Developing Annual Budgets with Sales Projections and Expense Forecasts; Interviewing, recommending hiring/firing, training, scheduling, assigning job duties, giving written evaluations and supervising up to 45 Sales Associates, Junior Sales Members and Junior Managers; Conducting Daily Staff Meetings; Implementing and ensuring strict adherence to Sales Goals; Distributing cash banks; Coordinating, controlling and performing ticket counter sales activities; Operating CTIX and TixSoft Computer Systems with list of all city shows to access, enter, sell, upsell and process ticket purchases; Troubleshooting, problem solving and resolving complaint and refund issues from clients that include non-English speaking customers; handling difficult people with tact and diplomacy; Utilizing computers with Windows, Microsoft Word and Outlook Software to generate Ticket Type and Sales, Credit Card and Cash Revenue, Customer Complaint, Upselling and Sales Analytical Reports; Balancing cash registers; Opening, closing and securing facility; Picking up revenue from other locations and processing all bank deposits.

Accomplishments:

* Began tenure as Sales Associate, promoted to Assistant Shift Manager within 3 months, Junior Shift Manager within 10 months, Junior Customer Service Manager within 8 months then Customer Service Manager with 9 months.

* Chosen to open 3 new locations, from computer installations, policy implementation, staffing and personnel training, to management of company`s -Top Tier Store-.

* Instrumental in growth of company from 5 to 11 locations grossing $26 Million in annual revenue within 5 years.

* Helped create Customer Service Issue Reports as well as wrote Personnel Performance Review/ Evaluation Training Procedures for Managers and Upselling Methods for staff.

* Received -New Employee Of The Year Award-, -Letters of Appreciation- from customers and -Letter of Recommendation- from company.

12/03 - SYNERGY FINANCIAL - Las Vegas, Nevada

8/07 LOAN ORIGINATOR

Responsible for utilizing exemplary sales and marketing skills to originate FHA, VA, Convention and Refinance Loans from start to completion including: Traveling to community organizational meetings and open houses to developing new and referral of realtor and business clientele; Conducting Sales, Service and Product Presentations.

3/03 - MACARONI GRILL RESTAURANTS - Omaha, Nebraska & Las Vegas, Nevada

8/03 SERVER

Performed duties for 300-Capacity High-Volume Restaurants including greeting and seating customers, recommending, upselling and serving wines, champagnes, entrees and beverages, utilizing MICROS Point-Of-Sale Ordering System and troubleshooting/resolving complaints.

Accomplishments:

* Received 3 -Upselling Wine Awards-.

Continue on overleaf

PROFESSIONAL EXPERIENCE (Cont`d)

8/99 - UNITED STATES AIR FORCE - Various Locations

8/03 RIVET JOINT TECHNICIAN & TRAINER, Rank: E-4, Senior Airman

Maintained Unix-Based Communications Database in support of 1,000 users including: Ordering, installing, training users and troubleshooting hardware and software issues; Training, scheduling, giving written evaluations and supervising 12 personnel.

Accomplishments: Received -Technician Of The Year & Technician Of The Month Awards-.

Honors & Awards: Honorable Discharge.

ADDITIONAL EXPERIENCE

1 Year ANTHROPOLOGIE STORE - New York, New York

SALES ASSOCIATE

1 Year PARTY EXPERIENCE - Pittsford, New York

CASHIER, STOCK PERSON & SALES ASSOCIATE

EDUCATIONAL BACKGROUND (Cont`d)

Specialty Training:

~ Tix4Tonight, Las Vegas, NV: Management & Leadership Skills For First Time Managers; Sales, Marketing & Closing Skills; Leadership Seminar; Diversity; Inventory & Quality Controls; Time & Stress Management; Motivation/Self-Improvement; CTIX, TixSoft & Outlook Software; Sexual Harassment Awareness.

~ Macaroni Grill, NB & NV: Customer Service Excellence; MICROS POS System; Cash Handling; HazMat Regulations.

~ United States Air Force, Various Locations: Electronics School; Unix Systems Certification; Access, PowerPoint & Excel Software; Lock Out/Tag Out Procedures; OSHA Regulations; Sexual Harassment Awareness.

PAST LICENSES / CERTIFICATIONS

* Unix System & CPR Certifications, U.S. Air Force

* Loan Originator License, State of Nevada

AFFILIATIONS

- Special Olympics, Biloxi, MS: 1-Year Volunteer

- Sojourner House Abused Women Organization Toy Drive, Rochester, NY: 1-Year Fundraiser

- Airmen Against Drunk Driving, Bellevue, NB: 1-Year Volunteer

NOTE:

~ Bondable: Past -Top Secret With SCI- Background Security Clearance (U.S. Air Force);

Inactive Nevada Sheriff & Health Cards

~ Willing To Travel

Contact this candidate