Customer Service Manager
Resume:
james simmons
Email: *********@********.***
Address: *** ****** **
City: lahaina
State: HI
Zip: 96761
Country: USA
Phone: 808-***-****
Skill Level: Entry
Salary Range: $20,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
JAMES SIMMONS
751 Wainee St.
Lahaina, Hawaii 96761
***************@*****.***
SUMMARY OF QUALIFICATIONS
. 10 years experience in customer service with an excellent reputation with customers as a competent, knowledgeable and helpful professional.
. Enjoy the process of problem solving to promote a positive experience for the customer.
. Honest, reliable, and productive.
RELEVANT SKILLS & WORK EXPERIENCE
Customer Service, Recreation Manager, Marine Maintenance, Crew Training, Inventory Control.
Management of beach and recreation crew and pool services. Increased sales due to strong customer service with extensive experience in the tour boat industry.
Hotel Site Research Consultant
Coastal Convention Management- Corporate Office Apple Valley, CA.
August 2011 to present
Research Hawaii hotels with site inspections that are necessary to book large city conventions. Conduct hotel tour inspections and create reports on the conditions, star ratings, and amenities of each hotel.
Recreation Manager
Beach Activities of Maui- Lahaina, HI
January 2008 to July 2011
Managed and organized a crew of beach and pool attendants. Responsible for assurance that pool decks and resort grounds were in optimal order. Managed the procurement and distribution of guest towels, rental and set-up of beach equipment while working extensively with guests to assure their vacation experience. Responsibilities included the staffing schedules of all crew and pool attendants. The retention of beach equipment was increased during employment of this position due to a closely monitored system of inventory control developed to maintain a close count of all items on a daily basis.
Marine Maintenance Technician
Pacific Whale Foundation - Wailuku, HI
September 2007 to January 2008
Maintained and repaired commercial tour boats in preparation for mandatory Coast Guard inspections. Performed all aspects to insure inspection approval. This was a seasonal position known as a drydock on Oahu.
Whale Naturalist, First Crew
Safari Boat Excursions - Lahaina, HI
June 2005 to September 2007
First crew, whale naturalist, maintenance, snorkel instructor, customer service.
First Crew, Whale Naturalist
Club Lanai - Lahaina, HI
June 2001 to April 2005
Managed boat crew and training procedures. Performed naturalist activities that informed guests about the ways and habits of Humpback Whales. Duties also included bartending, performing maintenance, snorkel instruction, and customer service.
Education
High School Diploma in English, Math, Civics, Art
Newport Harbor High School - Newport Beach, CA
*References available upon request
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