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Sales Customer Service

Location:
Elkhorn, WI
Posted:
January 03, 2013

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Contact Desirae Skelton

Basic Info

Desirae Skelton

Sales Manager

Elkhorn, WI

Summary

Summary & Objectives

Highly experienced, results-oriented sales and business manager with background of success in strategic, consultative sales, administration, and profit creation. Acute ability to transform established business strategies into action and achievement. Talent for identifying organizational needs and analyzing business data to increase productivity, quality, and efficiency. Superior ability to lead performance-driven teams to meet set goals.

Skills, Specialties, Expertise, & Certifications

CORE COMPETENCIES

Account Relationships

Team Leadership & Coaching

Strategic Planning

Vendor Relationships

Negotiations & Contracts

New Product Development

Territory Expansion

Contracts & Negotiators

Market Penetration

Job Target

Job title: Sales Manager

Industry: Sales

Position: Full time

Experience: 10 years

Career Level: Mid-Career

Travel: Moderate travel (25% to 50%)

Relocation: Open to relocation

Experience

Lake Geneva, WI

08/2010 -

present

Tom Ross, Realtor

Administrative Assistant, Sales and Marketing

Support development of sales initiatives for real estate company. Coordinate gathering of market data and real estate trends. Provide excellent levels of office management and client service.

**Created valuable prospects list through careful analysis of market demographics and real estate information, mining information for new opportunities.

Beaver Dam, Wisconsin

11/2008 -

07/2010

U.S. Cellular

Store Manager

Managed business operations and team of 14 staff. Accountable for successful execution of business directives, coordinating new product rollouts. Structured and managed ongoing analysis of consumer and industry trends to understand market position, integrating findings into marketing strategies. Responsible for product presentations for key accounts. Approved customer returns and monitored inventory levels. Developed strategies to measure store performance, improve sales numbers, and set targets for customer satisfaction.

Responsible for stellar record of sales achieved location best of 125% of sales objective, Q2 2010; finished 2009 at 110% of budget; completed year end 2008 at 100% of budget.

Guided initiatives to restructure company through difficult period of change, maintaining staff morale and achieving competitive sales quotas.

Wauwatosa, Wisconsin

01/2008 -

10/2008

U.S. Cellular

Sales Manager

Led sales team of five, positioned as primary company representative with clients, providing excellent service and following up to ensure satisfaction. Shaped business relationships involving direct sales, marketing and customer service. Managed core business, revenue, and growth goals to enhance ROI.

Motivated sales team to achieve increases in customer additions of 10% and upward trend in data sales of 15% in 10 months.

Established company reputation for using positive coaching techniques to produce stronger sales teams able to meet quotas.

Kenosha, Wisconsin

03/2005 -

01/2008

U.S. Cellular

Retail Wireless Consultant

Generated high sales volumes in busy location of this wireless provider. Drove sales through needs-based, client-focused interaction. Negotiated contractual obligations and financial commitment, maintaining documentation and handling all details and legalities involved with services contracts.

Consistently achieved sales targets and maintained top customer satisfaction ratings; tracked 100% -105% of sales targets.

Selected to represent company and travel to two different markets, supporting launch of service in new areas.

South Eastern Wisconsin

09/2001 -

12/2006

Real Estate Sales

Independent Real Estate Contractor

Responsible for all aspects of business operations and client relationship building; one-on-one, personalized contact, interviewing clients to determine needs. Stayed current on housing availability, location, price, and related information concerning developments in housing market. Complete familiarity with completion of real estate sales and administration documents. Guided property closings and ensured compliance from all principals.

Delavan, Wisconsin

01/1995 -

09/2001

Shopko Stores, INC

Customer Service / Sales Associate

In diverse customer service roles identified and met diverse customer needs. Supported inventory management, including shipping and receiving, and ensuring accurate pricing of merchandise. Served as Front End and Sales Supervisor, overseeing up to 20 staff.

Education

Elkhorn, Wisconsin

09/1993 -

06/1997

Elkhorn Area High School

General Studies

Additional info

Interests & Activities

Social Media, Sailing, Reading

Social Links

http://twitter.com/imdesilou

Personal Info

Email address: **************@*****.***

Documents

Resume:

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