Customer Service Sales

Robert Wolfram

Email: *********@********.***

Address: **** ******* *****

City: Downers Grove

State: IL

Zip: 60515

Country: USA

Phone: 630-***-****

Skill Level: Experienced

Salary Range: $50,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Robert J. Wolfram

3850 Downers Drive Downers Grove, IL 60515

630-***-**** *********@********.***

Objective

To leverage sales and customer service experience and serve in a challenging position that provides the opportunity to impact bottom-line results and grow within an organization. Focused, high-energy professional who listens to the voice of the customer and exceeds sales goals and customer expectations.

Education

The University of Iowa Iowa City, Iowa May 2009

Bachelors of Art Major: Communication Studies Minor: Human Relations

Professional Experience

Unreal Brands, Inc OperationsSpecialist/Customer Relations Chicago, Illinois July 2012-November 2012

- Coordinate and monitor the work of various departments involved in production, warehousing, pricing and distribution of goods.

- Play a significant role in long-term planning, including an initiative geared toward operational excellence.

- Ensure customer satisfaction by tracking orders from entry through to delivery to ensure Unreal product exceeds expectations

- Assist in the execution of sampling, material tracking, and general elements of creating a seamless presentation environment for Unreal Brands.

- Oversee credit approval and shipping processes for PO`s processed through Unreal Brands, Inc

FLOR Inc. Synergy Account Manager Chicago, Illinois December 2011 - July 2012

- Work closely with Account Executives (AE) to achieve sales goals

o Exceeded 2012 Q1 sales by $1,500,000.

- Have expert knowledge of FLOR product to provide concise order management

- Communicate accurate lead times, current stock levels, special order requests, and status of current orders

- Serve as liaison for credit and accounting issues pertaining to Synergy orders

- Troubleshoot issues and anticipate areas for improvement

- Attend all sales conferences and trade shows to represent FLOR`s growing product line

FLOR Inc. Sales Associate Chicago, Illinois November 2009 - December 2011

- Generate sales through inbound and outbound calls to prospective customers

- Communicate via telephone and email with customers seeking assistance

- Retain customer satisfaction by adhering customer service policies and procedures

- Provide design assistance and calculations of tile conversions to fit specific sizes of applications

- Present customers with up-to-date marketing plans and information

- Understand inventory of full-size and sample product for FLOR, Inc library

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