Manager Sales

Gidget Bennett

Email: **************@*************.***

Address: Jacksonville

City: Jacksonville

State: FL

Zip: 32258

Country: US

Phone: 904-***-****

Skill Level: Any

Salary Range: 50000

Primary Skills/Experience:

* Trainer/Development

* Excel

Educational Background:

Palm Beach Community College

2000-01-01 to 2002-01-01

Associate of Science in Business Administration

Job History / Details:

GIDGET BENNETT

6228 Jamison Court Jacksonville, FL 32258 904-***-**** *************@***.***

Office Operations ~ HR Management ~ Team Leadership and Training

PROFESSIONAL PROFILE

Highly skilled and dedicated Office Manager and Human Resources professional with more than a decade of experience providing strategic leadership and administrative management to effectively foster improved business success.

Specific expertise includes implementation and delivery of staff training methodologies to successfully build productive and collaborative teams and enhance operations efficiency.

Valued by management for consistently meeting and exceeding budget goals.

Enthusiastic team leader and mentor, employ effective interpersonal communication and active listening skills to address and meet employee needs, and maintain positive team dynamics.

PROFESSIONAL EXPERIENCE

WastePro USA 2008-2012

Office Manager

Performed and managed comprehensive HR functions for a 100 member staff; assisted interviewing and hiring processes, conducted on-boarding and procedural training, generated annual performance reviews, and maintained open enrollment.

Developed and implemented comprehensive new system trainings for all new product roll outs.

Administered a broad range of administrative functions including payroll, accounts receivable and payable, collections, and customer services, completed credit card approval for commercial accounts, produced forecast and budget reports for all levels of the management team.

Conducted and maintained quality assurance reporting for all Department of Transportation (DOT) employees to ensure ongoing regulatory compliance.

Compiled monthly budget, sales, and production reports for review by Regional Vice President, Regional Sales Division, Division Manager, and corporate staff members.

Selected Accomplishments

Successfully improved staff workflow and productivity with implementation of effective productivity evaluations and cross training methodologies.

Exceeded monthly collection revenue goal for two consecutive years, recovering more than $1million during FY 2009-2010.

Effectively improved employee morale and performance with implementation of fresh work incentives and management training.

Converted billing, accounts payable, expense reporting, and payroll systems to comply with enterprise technology framework.

Merrill Lynch, Insurance Services Division 2006-2007

Office Manager

Generated daily production reports and monthly scorecards for management review.

Conducted team member meetings to evaluate performance and productivity.

Directed phone team operations, addressed call issues, managed call team workflow.

Developed and implemented effective production improvement strategies to enhance accuracy and quality of output, monitored team member compliance with company policies and guidelines.

Developed and trained team work strategies and interpersonal communication skills to enhance collaborative skills and foster improved productivity.

Selected Accomplishments

Built and trained an 11 member processing analyst team to successfully improve operations.

Gidget Bennett Page Two

PROFESSIONAL EXPERIENCE, continued

Credit Data Services, Inc. (An Experian Affiliate) 1995-2006

Branch Manager, (2000-2006)

Monitored branch Profit and Loss and provided budget management.

Prepared monthly sales forecasts and quarterly financial reviews for three branch offices.

Managed accounts receivable for business clients, including collecting on past due accounts.

Negotiated vendor contracts and accounts payable to maintain vendor relationships.

Hired, trained and built a top performing B2B sales and operations team; provided training to teach relationship based, consultative, solution selling practices and methodologies.

Provided representatives with sales presentation and negotiation training.

Built and maintained positive business rapport with established and new clients.

Selected Accomplishments

Improved revenue for five consecutive years, increasing net profit from 22% to 50% in 2005. Led the branch to rank #1 in net profit for 2000, 2002, 2003, and 2004, received commendation for surpassing revenue and net profit goals in 2001.

Opened a new branch in 2003, including hiring/training staff and coordinating office build-out; controlled expenses and attained 238% of revenue goal in the first year.

Coordinated two additional branch sales office openings and directed all related sales and operational functions while managing the successful downsize of an existing branch.

Developed and presented a mortgage system training for use by staff and clients.

Operations Manager/Mortgage Credit Supervisor, (1995-2000)

Managed mortgage reporting activities of 25 employees, provided comprehensive training to ensure timely follow-up, follow-through, and procedural compliance.

Functioned as SME for resolution of internal mortgage, accounting, telephone system, and credit card software application issues, provided clients mortgage reporting system technical support, addressed and resolved customer service issues in a timely manner.

Established sales goals, conducted team training and team building workshops.

Selected Accomplishments

Exceeded all goals from production and contract turnaround time.

Designed and implemented an effective quality control process to successfully increase numbers of error-free reports and improved staff accountability.

Implemented effective cross-training methods in all areas of mortgage credit reporting functions to successfully maximize team efficiency.

Improved employee attendance and retention.

EDUCATION AND PROFESSIONAL TRAINING

Associate of Science in Business Administration

Palm Beach Community College, Palm Beach, FL

Techniques of World Class Selling; Managing for Results

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