Management Project

Stephen Skalamera

Email: *********@********.***

Address: *** * ****** ** *** 17

City: Arlington

State: VA

Zip: 22203

Country: USA

Phone: 443-***-****

Skill Level: Entry

Salary Range: $40,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Stephen Skalamera

439 Marley Run, Huntingtown, MD 20639

Phone: 443-***-**** E-Mail: *********@********.***

Experience

Help Desk Specialist, Wyle Information Systems, Bethesda MD August 2011-Present

Service Desk Specialist for Federal grants management reviewprimary point of contact for users and tiered support staff to address/report associated with the Federal grants management process, provide support for all levels of government clients including VIPs and Executives.

Provide Levels I III analysis and support to grant applicants and government customers to ensure all requests are handled in a timely and courteous manner and are resolved or escalated to the appropriate level of support.

Provide technical grants management support for phone, remote, and desk-side users in the areas of end user applications, including Peer Review, Committee Management, Grants Management, QuickView, ICO, PGM, Commons IAR, eSNAP,eRA Commons, IMPAC II, RCDC, Grants.gov, and eSubmission.

Create Remedy tickets to track and resolve requests through ticket resolution.

Maintain working knowledge of NIH grant process and application systems such as the eSubmission, eRA Commons, RCDC and IMPAC II.

Catering Assistant, Valantis Catering, Ellicott City MD Oct 2010-Present

Deliver food to medical offices and private partys.

Set up the lay out of food at destination

Student Trainee, IRS, New Carrollton MD July 2009-July 2010

Co-chaired the Enterprise Network Change Control Board (CCB), with management responsibility for hardware and software updates across more than 700 IRS processing sites nationwide. Coordinated and led the efforts of 50+ personnel in CCB operations and management.

Applied Information Technology Infrastructure Library (ITIL) techniques in configuration management and project management best practices to execute CCB planning, processes, and operations, including screening of all updates (20-30 updates weekly) to hundreds of software and hardware configuration items across the IRS enterprise.

Extracted specific change data (scope of change, type (software/hardware), associated impacts to operations, location, etc.) from change request database. Prepared and presented each change for CCB review and approval. Created excel tables summarizing pertinent information for review.

Utilized a formal database tool to log all CCB change decisions for future retrieval; developed and kept CCB meeting minutes

Participated in a variety of project management and configuration management activities including planning and preparation for meetings. Drafted and issued meeting notices and agendas.

Reviewed and edited project management plans, status updates, and reports for factual content, clarity, tone, focus, grammar, etc.

Education

University of Maryland Baltimore County Aug 2005-May 2011

Major: BA Economics

Calvert High School Aug 2001-May 2005

Prince Frederick, MD

Skills

Information Technology Infrastructure Library (ITIL) Project Management basics, Basic accounting skills, Proficiency in Remedy, Microsoft Office Suite, AutoCAD, Currently studying to take CCNA exam.

Hobbies

Member of the fraternity Tau Kappa Epsilon, Recreational Soccer

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