Customer Service Real Estate
Resume:
IT Sector Position Wanted (Fresno)
Date: ****-**-13, 2:06PM PSTsee below
Mark Castillo
Fresno CA 93726
***********@*****.***
Qualification Summary:
Experienced working in fast-paced environments demanding strong finance handling, organizational, technical and interpersonal skills. Trustworthy, ethical, discreet and always committed to superior customer service by remaining confident and poised in interactions with individuals at all levels. Detail oriented and resourceful in completing projects on time by being flexible, adaptable, and managing multiple priorities with the ability to easily transcend cultural differences.
Profile:
Ten years as a successful Realtor with prominent area agencies. Twenty two years in the restaurant industry front and back of house from dishwasher to owner. Twenty years communication technologies experience always learning and using the latest web, audio, video, software, hardware technologies.
Skills Summary:
*Leadership/ Management *Computer Software/ Hardware *Written/ Verbal Communications *Internet Technologies *Customer Service *Scheduling/ Prioritizing *Marketing & Sales *Cultural Awareness *Flexibility/ Adaptability *Professional Presentations *Analitical/ Research *Finance
Professional Experience:
Communications Technology:
*Assist in all aspects of news room production for successful broadcast.
*Install and repair audio, video, computer software, hardware, networks for home and business.
*Troubleshoot and resolve complex computer issues for end-users including documentation of resolution.
*Rapidly learn and implement always evolving computer programs and technologies.
Customer Service/Marketing/Problem Solving:
*Handle Real Estate clients and provide customer service before, during, and after close of escrow.
~Built a clientele supported by 60% referral business producing one million dollars in sales each year.
*Develop and implement strategic marketing plan for business.
~Contract, Script, produce, and research demographics for businesses exceeding monthly quotas.
~Acquire new business through marketing presentations, research, and client negotiations.
*Troubleshoot and research difficult technical issues for SONY North America to resolve and fix.
Detail mastery & Organization:
*Manage all aspects of operations as a Realtor, Restaurant owner, Radio Sales Executive, and Installation Technician.
~Finances; accounts payable/receivable, invoicing, of real estate transactions and restaurant budgeting.
~Supervision and scheduling of twenty employees for fast paced busy restaurant.
~Education in technical theory to stay abreast of latest technologies.
Employment History:
Food Service
1/1989 - 1/2010 Twenty two years in restaurant industry front and back of house from dishwasher to owner.
1/2010 - Present Manager Casa Corona Foods Incorporated.
Realtor
1/2001 - Present Ten years as a Realtor with prominent area agencies.
Technical/ Sales and Marketing 7/1996 - Present
11/2005 - 7/2009 Audio/ Video, and PC Installation Technician - Firedog Fresno, CA
6/2007 - 6/2008 Help Desk Technician - Alorica/ Sony North America Clovis, CA
7/1998 - 1/2000 Marketing Executive - CBS Broadcasting Network Fresno, CA
7/1996 - 7/1998 News Room Production Assistant - CBS Channel 47 Fresno, CA
Education:
6/2010 - 6/2010 Clovis Adult School Clovis, CA
Serve-Safe Food Safety Certification
3/2008 - 3/2008 Unitek IT College Fremont, CA
A+, Net+, Sec+ Certification
9/2000 - 12/2001 Real Estate Resources Fresno, CA California Real Estate license
8/1990 - 8/1992 Fresno City College Fresno, CA General Coursework Completed
6/1984 - 6/1988 Clovis West High School Fresno, CA Graduate
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