Customer Service Manager

Office & Personal Assistant

Date: ****-**-**, *:*1PM ***************@*****.***

Tony Jo McCormack 954-***-****

For the past six years I've been living in Florida working full/Part time as an Estate Manger. I have experience as a personal assistant, personal cook, Stewardess, and purser(officer on a ship who keeps the accounts, the head steward on a passenger vessel). I'm a very dedicated and reliable person Which has made me an ideal personal assistant. I take a lot of pride in my work, and believe my work experience has prepared me for a wide range of career opportunities. I'm Outgoing with excellent interpersonal and communication skills. Dependable, hard working and responsible. Able to work well as a part of team as well as to take initiative to be an enthusiastic leader. I have an extensive background in customer service, able to handle multiple tasks at once and have exceptional organization skills.

Experience

August 2012- January 2013

Motor Yacht "Shani Tot" 85 foot Lazzara

Estate Manager/ Stewardess/ 1st Mate/ Purser/ Cook

February 2010- August 2012

M/Y "Varsity Jacker" 80' foot Hatteras

Estate Manager/ Stewardess/ Cook/ 1st Mate/ Purser

For the owners of this vessel I also managed their two homes and office organization and management.

February '10- June'10 M/Y "Quisisana" 80' lazzara

Stewardess/Cook/ Mate

October '09- January '10

M/Y "Vitesse" 100' foot Hargrave

Stewardess/ Mate

May '09- October '09

M/Y "Next Deal" 90' Hatteras

Estate Manager/ Stewardess/ Deckhand/ Cook

January '07- August '07

M/Y "Dunn Deal" 70' foot Azimuth

Stewardess/Deckhand/Cook

Education

Maritime Professional Training- Masters, Mates, and Engineers, Inc. 1915 South Andrews Avenue, Fort Lauderdale, FL 33316 Phone: 954-***-****

2011 - Master 100 tons U.S. Coast Guard Course

2011-Assistance Towing Endorsement Course

2011- FCC Marine Radio Operators Permit Course

2011- First Aid and CPR Course

2010-RYA (international) Powerboat Operator level 2

2010-Super Yacht Crew Watch-standing Course

2010- Yacht Etiquette and Sliver Service Arts Certificate

2009-Basic Fire Fighting and Fire Prevention

2009-Personal Survival Techniques

2009-Elementary First Aid and CPR

2009- Personal Safety and Social Responsibility

Putnam City North West High School

2005- Graduate

Skills

Sliver Service & Bartending. Microsoft office. Organization. Customer Service.

Referrals

Captain Julio Aguilar- 786-***-**** Previous employer

Joann DeShields- 405-***-**** Personal Reference

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