Rachel Elizabeth Dillon

**** * **** **, *********** IN 47408

abp4sp@r.postjobfree.com, 617-***-****

Experience MetaCarta Inc. Tech Writer, Technical Lead, Support Manager

Cambridge, MA. February 2005 present

Migrated all product documentation from a combination of MS Word, LyX, and FrameMaker to a

custom-designed L TEX template. Wrote documentation for both end-users and integrators of geo-

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graphic text search product. Gained familiarity with SOAP, JSON, and MetaCarta s custom APIs.

Streamlined electronic documentaton production process. Designed and presented training to eld

personnel. Brought on and trained a new hire in the Documentation department. Took over Cus-

tomer Support department after personnel reduction and improved case triage and request handling

procedures. Provided support to both customers and eld personnel via phone and email. Currently

managing transition of customer support activities after acquisition by Nokia.

MIT Instructor

Cambridge, MA. February 2009 May 2009

Taught a literature seminar called Passing: Flexibility in Race and Gender, using American litera-

ture as a lens through which to examine di erent passing tropes. Provided an introduction to queer,

gender, and critical race theories to engineering students.

Onyx Neon Press Consultant

Cambridge, MA. January 2007 May 2007

Built a L TEX template to customer s speci cations for a novel, and prepared the novel for print.

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Customer later used the template, with small modi cations, to produce a technical book.

Best Practical Solutions, LLC Sales Consultant

Somerville, MA. February 2005 June 2005

Handled sales calls and sales proposals for Best Practical s product line, including Request Tracker.

Implemented boilerplate template for sales proposals and contracts in L TEX.

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Petta Technology Inc. Open Source Developer

Pasadena, CA. August 2004 February 2005

Participated in sales causing company to grow over 300% in 2004. Moved the company from MS O ce

for proposals and presentations to a system using L TEX templates. Produced sales documents, project

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plans, and technical speci cations for diverse projects on tight schedules. Collected information for

and then assembled an operations manual for system administrators and developers working on a

web-based disease management application.

MIT Experimental Study Group Student Teacher

Cambridge, MA. Sep. 2001 June 2004

Taught a writing workshop, once with a co-teacher and three times without, under the supervision of

MIT faculty. Ran a freshman advising seminar (Thirteen Great Poems), and was a TA for a class on

Major Poets. Ran a recitation section of advanced freshman chemistry.

Computer Skills Programming Languages : Python, Perl, shell scripts, HTML, some JavaScript, knowledge of C syntax

Tools : L TEX, Make, CVS, SVN, svk, AFS, NFS, Kerberos, Apache

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Education Massachusetts Institute of Technology, Cambridge, MA.

Bachelor of Science in Writing and Humanistic Studies, June 2004

University of Massachusetts Boston, Boston, MA.

Master of Arts in English, June 2010

University of Indiana, Bloomington, IN.

Accepted to PhD program in Gender Studies, completion date unknown

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