Manager Customer Service

Steven Roppolo

Email: *********@********.***

Address: **** *. ******** ****, ***

City: Hodgkins

State: IL

Zip: 60525

Country: USA

Phone: 773-***-****

Skill Level: Management

Salary Range: $80,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Steven M. Roppolo

6801 S. LaGrange Road, C28, Hodgkins, IL 60525

773-***-**** *********@********.***

OFFICE SERVICES DISTRIBUTION PRODUCTIVITY ENHANCEMENT

A high-impact manager with a successful background of designing, implementing and managing a broad variety of process improvements. A successful administrative support manager -- especially skilled at making continuous improvements in efficiency, teamwork, customer service and reliability. Proven capacity to identify, analyze and solve complex problems - uncovering inefficiencies and leading successful solutions from concept to completion. An excellent trainer and developer of employee and managerial talent -- building organizations that people want to join and getting excellent results from average people.

Extensive professional skills and experience, including:

* Improving Key Processes & Procedures

* Hiring, Training, Motivating & Team Building

* Purchasing & Procurement Programs

* Running Mail, Shipping & Distribution Functions

* Maximizing Customer Satisfaction

* Controlling Large Expense Budgets

* Organizing Convention Support Services

* Managing Complex Business Projects

* Negotiating with Vendors & Suppliers

* Cutting Costs & Boosting Profits

Professional Background

Evolutions Enterprises LLC 2008 -2012

* Formed partnership with the intent to manufacture, sell, and distribute a new cutting edge medical device. Raised $2 million in investment capital to launch the company and manufacture the device.

* Involved in the daily budget, staffing, and production decisions.

* Coordination between investors, master distributors, foreign partners, FDA, and patent holder contracted company.

American Medical Association Chicago, IL 1990 - 2008

-- Director, Distribution Services

* Restructured shipping services, resulting in an annual savings of between $200,000 and $300,000 since implementation.

* Assisted the marketing department with their annual membership mailing. Coordinated enhanced vendor and shipping methods, resulting in a 13% improvement in membership renewal.

* Instituted a better budget tracking/monitoring system, using enhanced technology and resulting in 100% accurate budget allocations.

* Re-negotiated vendor freight charges for conventions, resulting in a 33% reduction in shipping costs upon my promotion to Department Director.

* Managed a staff of 22 full-time, part-time and union employees. Conducting interviews, training and annual performance appraisals.

Steven M. Roppolo - page 2 (American Medical Association, continued)

-- Manager, Mail Services

* Demonstrated to senior management the advantages and enhancements that would result from taking my recommendations regarding internal distributions. The results were a 40% reduction in processing time.

* Originated a strategy to deal with excessive staff turnover and low morale. Coordinated with senior management to increase pay levels, which stabilized turnover and improved morale.

* Reviewed department functions, instituting a flexible work schedule that improved work flow and efficiencies by more than 50%.

* Reviewed all postal permit mailings, resulting in the recovery of $10,000 from the U.S. Postal Service.

Rubloff Development Corporation Chicago, IL 1984 - 1989

-- Office Services Manager

* Examined and negotiated new agreements with all suppliers, resulting in a 35% decrease in costs.

* Coordinated and implemented a creative solution for the liquidation of some personal assets for the late

Mr. Rubloff. Furnished the estate with an additional $ 50,000.

* Enhanced the efficiency of all departments by re-organizing all storage and records facilities.

-- Office Services Coordinator

* Coordinated a headquarters building relocation of mail, shipping and print shop departments. Established full services for all departments from the first day of relocation.

* Redesigned the mail facility and improved work station efficiencies, resulting in vastly improved time management.

* Introduced a cross-training system for all department staff, resulting in no loss of production from sick leave, vacation time and other absences.

Training & Development

Additional training in leadership skills, employment law, financial analysis, U. S. Postal operations,

and Non-Profit Mail requirements.

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