Customer Service Sales

FERLANDO BATTS

Email: *********@********.***

Address: AVALON

City: CHICAGO

State: IL

Zip: 60619

Country: USA

Phone: 773-***-****

Skill Level: Experienced

Salary Range: $55,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

FERLANDO BATTS

8614 South Avalon Avenue * Chicago, Illinois 60619 * 773-***-**** * *********@********.***

Computer Technician/Network/Systems Administrator

Recently Cisco Certified (CCENT/CCNA), Seasoned Computer Technician with over 10 years experience in desktop support and technology related sales and customer service.

SUMMARY

Technologically sophisticated IT professional with extensive experience in desktop support, technology-related consultative sales, customer service and training. Solutions oriented, highly resourceful candidate with 10 years of experience in technical troubleshooting, end-user service and network development as well as an expertise in software/hardware configuration, network administration, and effective resolution through the application of highly developed problem-solving skills.

TECHNICAL PROFICIENCIES

Software: Software Installation, Active Directory, Security, System Installations and Configurations, Software Configuration. Windows XP/7 & 8 installation/Upgrades/Migrations. Software Diagnostics. Statistical Reporting. System Upgrades. FTP/HTTP. Backup and Restoring Data. Web Browsers. Microsoft Office Suite and many other Web-based applications.

Hardware: Repairs, services, and restored parts, boards, and equipment for Dell, Compaq, Hewlett Packard, Toshiba, Packard Bell, and Aus. Arranging workstations and Hubs. Constructing and Testing. Computer Configuration, Assembly. PC H/W Designs and Arrangement. Desktop Maintain. Maintenance & Repair. H/W Installation & Configuration. Scanners, Printers, Web-cams, Optical tools and Router configuration. DVD/CD/RW Memory Chips, SCSI/IDE/EIDE

Hard Drives, SCSI Manager Cards, Tape Backups Drives software-hardware configuration. PDA, Blue tooth, Apple iPhone and iPad, Infrared configuration. WI-Fi, Wireless Routers, and Access-point setup, configuration & authentication.

Networking & CISCO: Active Directory, OSPF, EIGRP, BGP, UDP, VTP, IOS, ACL, VLAN, TCP/IP, WLAN, NAT. Cisco Routers (1841 -2811 series) and Switches (2900 series)

Customer Service: Consultative Relationships. Customer Care. Customer Technical Supports & Training. Troubleshooting. Desktop & User Support. Support series. Able to transmit technical info to the users of all abilities. Personally interested in understanding existing technology. Over the telephone troubleshooting on several different systems, platforms, and h/w configurations.

Very tolerant. Offers clear and easy explanations and works closely with clients to solutions.

EXPERIENCE

TEKsystems, Chicago, Illinois

Technology Consultant/Tech Services, 2012 to Present

* Provided support for clinical and operational process behaviors as part of the

Lurie Children's Hospital of Chicago Epic EHR/EMR software go-live process

* Provided guidance with physicians, nurses, and other staff to assist with

questions or procedures related to their new Epic Software systems.

North of the Night Technology Solutions, Chicago, Illinois

Consultant, 2009-2012

* Built, refurbished, repaired and configured new and used desktop and laptop

PC`s to include installing, updating software packages, analyzing data,

troubleshooting, and providing technical assistance to new and existing

clientele.

* Provided technical assistance in the migration of client computer systems from

Windows 7 platform, following procedures set by client to save data, image and

restore settings to new or existing computer systems.

* Helped to set-up, troubleshoot and maintain small networks for individuals,

businesses, and

other organizations

* Consulted to and provided Tech Assessments to small businesses in the West

Humboldt Park neighborhood in partnership with the West Humboldt Park

Community Development Council and The Business Resource Network.

South Central Community Services, Chicago, Illinois

Information Technology Intern, 2012 - Present

* Assessed malfunctions of computer hardware and/or software applications for

the purpose of determining appropriate actions to maintain computer and

network operations.

* Installed computer hardware, peripherals, and network equipment and

application software for the purpose of maintaining safe and effective

organization and site operation including classrooms, media center and

computer labs.

* Provided technical assistance in the migration of client computer systems from

Windows XP to Windows 7 platform, following procedures set by client to save

data, image and restore settings to new or existing computer systems.

* Mapped network printers, installed applications and managed deployment list.

* Utilized Active Directory to add, remove, and update users on the network in

Microsoft Server 20003

CDW-G, Chicago, Illinois

Sales Associate, 2009-2010

* Provided consultative sales assistance to all levels of Information Technology

and Purchasing departments for Government and Educational clients.

* Performed and delivered analysis of clients` technology budgets and needs to

provide custom hardware, software, peripheral, and networking solutions.

* Established new customers through cold-calling and building relationships

throughout various levels of public sector entities, and developed relationships

to gain a competitive advantage over other vendors.

CLASSIFIED VENTURES, Chicago, Illinois

Sales Manager, 2007-2008

* Utilized consultative sales methods to sell Cars.com products and services

successfully.

* Engaged with Automotive Dealers in national territories, demonstrating how

Cars.com products and services drive traffic to their dealerships helping dealers

sell more cars.

* Grew client base by prospecting, qualifying, and solidifying relationships, while

overcoming objections, and closing new accounts.

CAREERBUILDER.COM, Chicago, Illinois

Sales Consultant, 2005-2007

* Utilized consultative sales methods to sell CareerBuilder.com products and

services successfully having gained access to C-level executives and engaging

with them to demonstrate how CareerBuilder.com products can fulfill their

staffing needs.

* Scheduled and conducted web-based presentations to demonstrate products

and creating unique product combinations and solutions to meet each client`s

individual needs.

* Grew client base by prospecting, qualifying, solidifying relationships, while

confidently overcoming objections and closing new accounts.

Education

CHICAGO CAREER TECH, Chicago, Illinois

Intern, 2012-2012

Network Technology/CISCO Track: Selected from over 1,000 applicants to join highly competitive and innovative experience-based learning program, completing a rigorous 6-month course, which prepares students to install, operate and troubleshoot a small enterprise branch network, including basic network security.

Curriculum includes:

* Describing the internal components of a computer. Assembling a computer

system. Installing an operating system and troubleshooting using system tools

and diagnostic software.

* Preparation for the Comptia A+, Cisco Certified Entry Networking Technician

(CCENT), and Certified Cisco Network Associate (CCNA) certifications.

University of Phoenix, Chicago, IL Bachelor of Science Business Management

Harold Washington College, Chicago, IL General Education Requirements

Contact this candidate