Customer Service Manager
Resume:
Teri Ball
Email: *********@********.***
Address: PO Box 240
City: Nemacolin
State: PA
Zip: 15351
Country: USA
Phone: 724-***-****
Skill Level: Experienced
Salary Range: $20,000
Willing to Relocate
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Subject: Resume
Teri L. Ball
P.O. Box 240
Nemacolin, Pa 15351
Email *********@********.***
Objective: To obtain a long term position in a company that will be able to utilize my customer service and skills and that has opportunities for growth and advancement.
WORK EXPERIENCE:
Post #3491 VFW
June -2010 to September -2012
Point of Contact James Moore (Manager) 724-***-****
I served as an Assistant Manager for a national organization (Veteran of Foreign War Post 3491) Assisted with control of taking inventory of supplies to assure an adequate stock is on hand. Providing a safe environment for an excellent courteous and efficient customer service. Good housekeeping is enforced to maintain a healthful establishment. Responsible for entire Post operations during my shift. Answer and route all incoming calls on a busy 2 line phone system. Reporting any unsafe condition to the Post Commander and following up on corrective actions. I`m trusted fully in handling all monies that is taken in during my shift so that it balances with the inventory. Also planning and scheduling employee`s for shift work. I do continuous routine inspection and keep all equipment clean, operational and stocked.
Emphasis is placed on maintaining and operating the facility in the most efficient and safe manner to provide reliable service to customers.
Giving on the job training to new employees in accordance with established procedures and practices. Spot check completed work to assure satisfactory results. Report to Post Commander on performance, progress and training needs of employees. Making information suggestions to Post Commander as recognition of outstanding performance and personnel needs.
2007 To 2011
BoonDoc`s Bar & Grill
As the Manager I provide technical direction to employees. Adjusting the work schedules for vacations, absence due to illness and emergencies. Resolve simple informal complaints of employees and refer others to the owner. Responsible for maintaining all equipment used in accordance with State regulations. Balancing the daily workload among the employees. Process performance evaluation on employees. Ensuring that all sufficient supplies are available for daily operation. Assured safety and good housekeeping are enforced. Kept accurate payroll hours, accounting information and paperwork for the owner and accountant.
08/2005
Waynesburg Family Medicine- 724-***-****
As a Medical Assistant a multi-skilled professional and a valuable asset to a physician. An integral part of the healthcare team assisting in patient care management. Performing several functions,such as, Blood draws,Urine testing,EKG's,Breathing treatments, B12 and Allergy Injections as well as Taking vital signs. Registering new patients, Organizing examination rooms, Verifying health insurance coverage, Collecting and processing payments, Assisting during a medical procedure, Keeping medical records and making them well organized following up on patient calls, Scheduling appointments, Sterilizing medical instruments, Disposing of contaminated supplies.
03/2003
Greene County memorial Hospital 724-***-****
Registration Clerk
Patient registration processing and admitting patient`s to the hospital. Responsible for answering the phone and well as delivering messages to the appropriate person. Entering updates and verifies all data necessary for the patient and third party payers. Verify insurance coverage by phone and enter all information into the registration records. Handling payments and gather signatures for all required forms.
EDUCATION
Laurel Business Institute
Medical Assistant (Associates Degree)
GPA 3.2 Date 08/2000 to 02/2003
Carmichaels JR-Sr High
Graduate 06/2000 GPA 3.0
Carmichaels, Pa. 15320
References
Becky Lewis- 724-***-****
Waynesburg, Pa 15370
Melvin Boone 724-***-****
Carmichaels, Pa 15320
Joe Sokol-724-***-****
115 Cross Street
Carmichaels, Pa 15320
James Moore -724-***-****
1218 Crucible Road
Riceslanding, Pa 15357
Dennis McCann -724-***-****
1311 S. Branch Muddy Creek Road
Carmichaels,Pa 15320
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