Manager Quality Assurance

Tami DewellJames

Email: *********@********.***

Address: ***** ********* ***

City: Carson

State: CA

Zip: 90746

Country: USA

Phone: 310-***-****

Skill Level: Management

Salary Range: $100,000

Primary Skills/Experience:

See Resume

Educational Background:

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Job History / Details:

Executive Summary

Professional career reflects over 14 years experience in executive administration, operations management, business analysis, strategic planning, and human resources in the Organ & Tissue Donation Industry. Demonstrated record of success to increase organizational efficiency and enhance productivity in regulated environments. Responsibilities include, but are not limited to Donor Program & Policy Development, Donor Screening & Eligibility, Family Services, Authorization & Consent, Education, Communications, Budgeting, Regulatory Compliance and Quality Systems. Leadership has been utilized in small start up and medium sized organizations.

Areas of Expertise

* Operations Management / Organizational Management / Business Development Consultation

* Process Improvement / Strategic Planning & Growth / Statistical Analysis / Budgeting

* Policy & Procedure Development / Regulatory Compliance / Quality Control & Quality Assurance

* Recruitment, Hiring, Training and Leadership / Development of Training Programs

* Staffing and Management Development / Coaching and Motivating Management & Line Staff

* Customer Relationship Management / Public Speaking / Education Development & Implementation

Selected Accomplishments

Program Development / Strategic Planning & Growth / Process Improvement

* Orchestrated the creation and introduction of Call Center to ensure all potential donors are identified and families in the communities were given the opportunity to donate organs & tissues.

* Played Key Role in the integration of Organ and Tissue Operations to streamline services and improve centralization.

* Created comprehensive training program for Family Care Coordinators contributing to increase in overall consent rate from 23% to 40%.

* Reduced Payroll costs by $17k in the first 6 months of employment.

* Implemented Direct Referral System for Sheriff's offices and Coroner Departments.

* Facilitated revision of Network Standard Operating Procedures.

* Successfully increased donor volumes by 40% through effective outreach and networking.

Professional Experience

ORGAN AND TISSUE OPERATIONS // Southern CA

CONSULTANT / TRAINER // 2011 - Present

Provide guidance and advice to meet the individual needs of my Client

* Develop and implement programs for Organ & Tissue Procurement Agencies

* Specialized knowledge about the business culture, climate, and regulatory environment

* Focus on research, identifying, evaluating, and selection of potential improvement projects.

* Strengths include the conceptualization, development, and continuous refinement of a business development plan, as well as developing, writing and continuous improvement of a strategic plan.

* Develop, review and audit Standard Operating Procedures & forms related to all aspects of tissue operations.

ONELEGACY // Los Angeles, CA

MANAGER, Family Care Center // 2008 - 2011

Lead operations in the Call Center of a non-profit organ and tissue procurement organization handling 4000 referrals monthly

* Managed a 34-member team, prepared $3.2M annual budget, and oversaw strategic alignment and regulatory compliance.

* Established and monitored departmental goals, including driving industry best practices.

* Collaborated across all departments and external resources, including executives, recovery managers & technicians, Partner Hospital staff and Administrators, and technology teams.

* Analyzed program performance and introduced appropriate changes and improvements.

Additional Key Achievements: *Significantly improved operations and bottom-line results, including growing well-trained, effective department staff by 146% *Achieved 89% tissue donor conversion rate as compared to 65% industry. *Conceptualized and implemented programs, policies, and procedures and enforced compliance with CMS, FDA, AATB, EBAA, and cGTP requirements. *Partnered with IT team to develop database and reporting system used organization-wide. *Launched organ referral triage program within first 6 months.

NEW MEXICO DONOR SERVICES // Albuquerque, NM

REGIONAL RECOVERY MANAGER // 2007 - 2008

Managed 15-member team of full-time and per-diem Tissue Recovery Technician and served as on-call DCI Network Supervisor and Primary Team Leader

*Drove continual process improvements to increase program success, efficiency, and performance. Compiled, analyzed, and disseminated program statistics to leadership team.

* Assessed potential donor medical/social acceptability, coordinated recovery, packaging and shipping of recovered tissue.

~Chaired DCI Internal Network Collaborative resulting in the successful merger of organ and tissue operations.

Additional Key Achievements: *Facilitated complete revision and update of Network Standard Operating Procedures (SOPs); wrote SOPs for DCI Communication Center. *Contributed to improved relations with New Mexico State Medical Examiner's (ME's) Office and with funeral homes throughout the state.

NORTHERN CA TRANSPLANT BANK / DCI // Redding / Oakland, CA

MANAGER, Donor Development / Coordination // 2001 - 2007

Promoted to Develop and implement DCI Call Center and Manage Donor Coordination & Donor Development programs.

* Developed and implemented operations for Donor Screening, Authorization/Consent, obtaining Medical/Social History and Recovery Coordination.

* Recruited, Trained and Managed Donor Coordinators. Identified staffing needs, established and monitored departmental performance goals.

* Acted as Liaison and educator to coroner departments, transplant coordinators at partner OPO, and individuals at 83 hospitals. Additional Key Achievements: *Orchestrated creation and introduction of NCTB Communications Center from the ground up; selected facility, directed laboratory construction, and wrote SOPs. *Successfully increased donor volumes by 40% through effective outreach and networking. * Achieved a 38% overall consent rate in the first year of operations.

Earned promotion from Donor Development Coordinator to newly created position directing Technical Recovery Program and donor development efforts for North Service Region.

* Responsible for Education and Communication with partner hospitals, sheriff's offices, coroner departments, funeral homes, process partners, and local community groups. Developed promotional materials for Healthcare professionals and Public education.

Recruited, trained and mentored Technical Recovery team members; served as primary technical trainer and Recovery Team Leader.

Additional Key Achievements:* Consistently increased donor volumes by 25% each year. Facilitated first Donor Family Remembrance Ceremony for Northern California. *Implemented Direct Referral System for sheriff's offices and coroner departments. *Recognized with 2001 TBI Network Award of Excellence from among 30 locations.

Affiliations

American Association of Tissue Banks

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